Customer Support Manager - Italy & Spain (f/m/x)

CarOnSale is looking for a dedicated Customer Support Manager - Italy & Spain (m/f/d) to be based with our team in Berlin.

Your task:

• Oversee vehicle processing on the platform
• Identify opportunities for process optimization and develop solutions to enhance customer experience
• Manage stand fees, reminders, and transport bookings
• Coordinate and send reminders for self-collection
• Act as the primary contact for issues related to document dispatch

Your profile:

• Ideally experience in processing in the automotive industry (e.g. in a car dealership or at an auction platform)
• Independent, entrepreneurial, problem-solving orientated and data-driven
• Strong social and empathetic thinking and excellent communication skills
• You have already gained some experience in working with CRM systems to process customer enquiries (e.g. Salesforce, Hubspot, Freshdesk)
• Business Fluent to Native Level (C1 or C2) in Italian and Spanish and proficiency in English (German is a plus) are a requirement

Why us?

CarOnSale a start-up in the heart of Berlin. As a tech company, we have made it our mission to enable smooth digital processes in the automotive trade throughout Europe. Join us and develop new, innovative solutions for the B2B sector

What does COS have to offer 

• To support your professional development, we offer an organized onboarding program, systematic feedback cycles
• Our commitment to your development is reflected in an attractive salary model
• We value diversity as much as you do. Our commitment to a diverse and inclusive workplace where everyone feels comfortable is at the heart of our organisation
• Your health is important to us! We'll cover your FitX subscription or contribute to your Urban Sports Club membership
• Employee participation: With our Virtual Share Option Programme, you will actively participate in the company's success
• Company pension scheme: We also care about you in old age! We support you with your company pension scheme
• Travel allowance: You will receive a subsidy from us for your public transport ticket
• Get to know our investors, customers and other important COS companions in our COS Talks digitally or on site, who always share exciting stories and contributions with us
• Work from anywhere for up to 10 days by arrangement with your team and within Europe
• Do you have a four-legged friend in your life? We look forward to every office dog

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