Platform Operations Associate

Cascala Health is dedicated to revolutionizing care transitions by bridging communication gaps between hospital discharge and post-acute care. Our comprehensive platform facilitates meaningful engagement across care teams, activating personalized interventions to prevent hospital readmissions and promote long-term health for patients in risk-based care models.

About the Role:
As a Platform Operations Associate, you will support end-to-end workflows that ensure the accuracy, timeliness, and integrity of data and content within our clinical engagement platform. This role plays a pivotal part in operational execution and platform readiness, interfacing closely with cross-functional teams to support our mission of improving care continuity.

Key Responsibilities: 

• EHR Record Management 
  • Retrieve, search, and organize patient records from Electronic Health Record (EHR) systems and partner portals. 
  • Maintain secure and compliant processes for handling Protected Health Information (PHI). 
  • Coordinate with Clinical and Data Science teams to ensure timely availability and integrity of clinical data. 
• Platform Content Operations 
  • Load, update, and maintain clinical templates, pathways, and patient education content.
  • Monitor content versioning, release schedules, and coordinate updates with the Clinical Content team. 
  • Ensure templates and content modules are tagged appropriately for platform logic and user workflows. 
• Operational Support & Data Handling 
  • Track data loading progress, flag missing/incomplete data, and support root cause analysis for ingestion issues.
  • Provide operational QA support to validate data accuracy and ensure workflow fidelity after content updates. 
  • Serve as a liaison between engineering, content, and QA to ensure platform readiness before releases. 
• Process Monitoring & Reporting 
  • Maintain operational trackers for EHR requests, content loading timelines, and platform configuration. 
  • Generate performance and usage reports for internal stakeholders and client support teams. 
  • Participate in process improvement initiatives to enhance operational efficiency and reduce friction. 
  • Collaborate with Clinical Content leadership, Product Managers, and Engineering to streamline operational workflows.

Qualifications: 

• 2+ years experience in platform operations, health IT, or digital health product support.
• Experience with Revenue Cycle Management processes including billing, claims processing, coding, and prior authorization (especially in physician front /back office settings) is highly preferred. 
• Familiarity with EHR systems and clinical workflows; experience with Epic, Cerner, or similar platforms is a plus. 
• Strong data entry; experience with CMS tools or operational databases preferred.
• Excellent communication and organizational skills with the ability to prioritize multiple tasks. 
• Experience in a startup or growth-stage healthcare environment is highly desirable.
• Associate’s degree required; Bachelor’s degree in health informatics, public health, life sciences, or a related field (or equivalent experience) strongly preferred.

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