Account Manager

Heyyyy! We're Cashrewards, Australia’s most loved cashback platform. 

We’re looking for team members to add to our high-performing, ambitious, and collaborative culture. Our team recently voted us a certified Great Place to Work, and we’re looking for top talent to make us even better. If you thrive in a always evolving, dynamic environment and want to be part of something great, this could be your next big move. 

About the role

In this role, you will lead the growth and success of tier 2 and 3 clients, and select tier 1 clients, by developing strategic plans that enhance the relevance and volume of mass-market offers. You understand market trends and pitching strategic value-based plans to align with both client and internal goals. 

You will support the growth and management of your portfolio, ensuring high client satisfaction and exceeding key performance targets. Your responsibilities include managing and renewing client agreements, executing OKR initiatives with the team, and maintaining up-to-date client records. You will also provide operational support, conduct regular client reviews, and contribute valuable feedback to leadership for continuous improvement. 

• Leading majority tier 2 and 3 clients, and selection of tiers 1’s, ensuring growth and meeting client objectives. Including building out plans that help increase the number of mass relevant offers for your portfolio. 
• Be the subject matter expert for your clients, understanding relevant market trends. 
• Pitch and present strategic plans that incorporate Retail Media to your client list by crafting strategic value-based plans, delivering relevant pitches, and addressing objections to achieve alignment with internal KPIs and merchant objectives. 
• Support your manager and Head of Client Success with feedback and ideas to drive sustainable team target growth by consistently meeting or exceeding OKRs (objectives and key results) and the client NPS (net promoter score). 
• Responsible for sustaining and renewing direct client agreements including additional channels, new products that drive additional and increased revenue. 
• Create and present your clients quarterly business review’s, post campaign analysis and fortnightly WIPs (working in progress). 
• Resolve and manage technical and operational support initiatives for clients when necessary. 
• Provide client feedback to Client Success leaders and advise on solutions to achieve preferred outcomes. 
• Keep the CRM (customer relationship management) and other tools and documents updated. Ensure you respond to client emails and calls in a timely manner. 

• Media sales experience essential. Detailed marketing and sales experience delivering on business objectives. Retail Media experience highly desirable.
• An understanding of the loyalty, retail, e-commerce and technology space, and demonstrated history of working within any of these. 
• Detailed campaign management skills are important, along with the ability to manage external and internal time frames. 
• Must be able to work under pressure, with a positive can-do attitude. 
• Be commercially aware and able to manage yours and other times efficiently. 
• Possess a solution mindset and have the ability to solve client problems and navigate any technical issues that may arise. 
• Self-motivated, self-aware and emotionally intelligent. 
• Highly desirable to have hands on tools including all affiliate networks, Salesforce, Excel & BI.
• A desire to execute, drive impact, and develop within your organisation. 

A little bit about us

We’re Cashrewards—a shopping gateway to cashback deals and more from Australia’s leading brands, proudly backed by 1835i, one of Australia’s leading venture funds. We’ve grown from a startup in 2014 with a noble cause into an Australian success story, scaling with a bright future. 

Giving back is in our DNA. It’s a huge part of why we show up every day. Not only do we help more than 2 million members earn cashback, we also donate to the Starlight Foundation every time our members redeem their cashback, helping over 64,000 sick kids and counting. We’re evolving, looking for new ways to help customers feel like they’ve won at shopping. With over 2,000 of Australia’s biggest brands as our clients, our retail media proposition, Circuit by Cashrewards, enables them to connect with our high-purchase-intent members and measure the results. 

We’re building a high-performance culture where innovation, continuous learning, and iteration are key to delivering exceptional outcomes for our members and clients. As part of our team, you’ll thrive in a continuously evolving environment that values flexibility and trust. Our flexible working policy allows you to decide where and how you work best—whether that’s from our Sydney CBD office, our Melbourne space, or your home. 

Our promise to you is simple: At Cashrewards, we’re here to support your growth, well-being, and success. You’ll be empowered to make an impact while enjoying perks like double cashback, access to wellness programs like ClassPass and Headspace, and the opportunity to work with some of the brightest minds in the industry. Together, we’ll help you grow your career while contributing to a mission that truly gives back.