Business Analyst

Job Title

Business Analyst

Division

Information Technology

Location

Remote/ Hybrid Syracuse, NY

Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us.

Job Description

As a Business Analyst, you will play a crucial role in supporting and maintaining our software applications to ensure optimal performance and usability. You will collaborate with cross-functional teams to identify user needs, troubleshoot issues, and implement improvements. The ideal candidate should have a strong technical background, excellent problem-solving skills, demonstrated business process understanding and a passion for delivering top-notch IT and business solutions.

Position Responsibilities:

·       Provide stakeholder support for various software applications, addressing end-user inquiries and accurately translating issues.

·       Collaborate with business users to gather requirements, analyze processes, and recommend solutions to improve efficiency and effectiveness.

·       Participate and manage follow through in the testing, implementation, and maintenance of software upgrades and enhancements.

·       Create and maintain documentation related to application configurations, user guides, and troubleshooting procedures.

·       Assist in the identification and resolution of data-related issues and discrepancies.

·       Work closely with the business leaders to identify and resolve critical issues to ensure seamless integration with other systems.

·       Stay up-to-date with emerging technologies, industry trends, and best practices to contribute to continuous improvement efforts.

·       Utilize data gathering and reporting tools such as SQL Server Management Studio or PowerBI.

·       Conduct thorough review and validation of reports to ensure accuracy and reliability for stakeholders.

·       Regularly update and maintain existing reports to reflect changes in data and business requirements.

Required Qualifications:

·       Preferred Bachelor's degree in Business, Computer Science, Information Technology, or related field.

·       1+ years’ experience in technology or business process analysis

·       Some technical background with knowledge of software development methodologies, databases, and programming languages.

·       Proficiency in SQL preferred.

·       Experience in providing technical support, troubleshooting, and resolving software application issues.

·       Excellent analytical and problem-solving skills, with a keen eye for detail.

·       Strong communication skills, both verbal and written, with the ability to interact effectively with various stakeholders.

·       Ability to work independently and collaboratively in a team-oriented environment.

In joining our team at CCMR3, you'll have the chance to make a real difference in people's lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and continuous education, and opportunities for professional growth. If you're ready to join a company that values integrity, teamwork, and results-driven performance, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges.