File Manager

About the Organization

The Momentus Capital branded family of organizations - which includes Capital Impact Partners, CDC Small Business Finance, and Ventures Lending Technologies - is transforming how capital and investments flow into communities to provide people access to the capital and opportunities they deserve. We are working to reinvent traditional financial systems that have failed to address systemic issues of inequality, economic empowerment, and the widening racial wealth gap by offering a continuum of financial, knowledge, and social capital to help local leaders build inclusive and equitable communities and create generational wealth. This includes a comprehensive package of loan products, impact investment opportunities, training and business advising programs, and technology services that advance locally-led solutions. Our suite of products and services, experience, and scope will foster equitable job creation, wealth building, and economic mobility.

Primary Responsibilities:

The File Manager is responsible for working in concert with a Relationship Manager to collect all necessary documents from clients that are needed to underwrite, approve and fund a loan.  It is a position that requires excellent communication skills with a focus on creating a positive customer experience throughout the loan process, as it serves as a key contact for all clients and internal production staff members.  Candidates must be highly organized and comfortable working with large quantities of files, financial documents and confidential information.  Additionally, candidates must be savvy in working with customers that may be difficult, frustrated or declined as well as happy and cooperative customers.  This role requires professionals that are goal oriented; driven by nature; ability to work well on teams; and extremely self-motivated to keep loan files moving forward in the loan production process with minimal lag time.  Ideal candidates are solution oriented thinkers and agile by nature for a continually evolving work environment.  Compensation is based on salary and incentive for loan approval and loan fundings.  General duties for a File Manager are noted below.

• Review preliminary loan application content upon loan file assignment and input applicable data into Ventures+ loan management software in order to prepare a Client Checklist and applicable loan application forms based on the loan product and financing needs.  Including verifying entity status and name when applicable against online state/county records. 
• Provide the Client Checklist to the prospective small business borrower(s) and provide assistance as needed as to the requested documents. 
• Ensure that all Ventures+ Loan Log dates are appropriately entered at all times.
• Upon receipt of Client Checklist documents, thoroughly review for accuracy and ensure all requested items are received and communicate with administrative support  staff to ensure all documents are uploaded into the Ventures+ Document Store.  Communicate with the prospective small business borrower(s) for any missing or incomplete documents in a timely fashion.  If documents supplied raise questions or concerns as to the eligibility or credit of the loan, the File Manager should discuss with the Relationship Manager and work together towards a solution when possible.  Secure appropriate SBA eligibility clearances as needed based on review of documents.
• At the time of internal loan approval, review the loan approval and corresponding approval conditions to help inform as to the appropriate closing conditions that will need to be set for the loan by the File Manager in the Ventures+ loan management software. 
• Prepare Commitment Letter and preliminary loan closing Client Checklist and provide to the borrower. 
• Once all documents are received that are required for submission of the loan application to the U.S. Small Business Administration or the appropriate state agency for final approval, File Manager to electronically submit the loan application accordingly and monitor for receipt of final loan approval.
• Upon receipt of final loan approval, prepare the final closing Client Checklist to include all outstanding documents required for closing and funding the loan.  File Manager to diligently work with the prospective small business borrower(s) to satisfy all loan closing conditions in a timely manner, ensuring all documentation to support collateral requirements for closing are received. 
• File Uniform Commercial Code (UCC), purchase money/fixture filings as applicable and request for pre-assignment of loan files to the funding team that involve tenant improvements, escrow and title, or Department of Motor Vehicle (DMV) due diligence.
• Participate in weekly pipeline calls for progress of all loan files assigned; the File Manager is responsible for consistently following up with clients to inspire them to respond promptly and keep the loan application proceeding through the loan process with the goal of providing clear direction and expectations with the prospective small business borrower(s) at all times and in all interactions, communicating with the customer experience being of utmost importance.
• Coordinate with vendors when appropriate for things such as collection of insurance documentation and ordering of business valuations, appraisals or environmental reports.
• Regularly communicate with the assigned Relationship Manager regarding the status of each loan file and engage with them as needed if borrowers are not responsive to requests for documentation.   
• Ensure that Ventures+ loan management software is accurate and up to date throughout the entire loan application process including documenting borrower conversations in the Notes section.
• Audit the loan file using the File Manager Audit Checklist to ensure accuracy and completion of loan file before final assignment to the funding team for closing and funding of the loan.  Ensure that the administrative support team has been instructed for final upload of any remaining loan file documents.

• Minimum 2 years of experience in loan processing or related capacity, preferably including experience working with financial and legal records.
• General knowledge of commercial or small business lending.
• Proficiency with MS Office applications.
• Experience working with DocuSign is a plus.
• General computer knowledge and navigation skills.
• Ability to prioritize, effectively manage workload for multiple loan products in order to meet annual goals and objectives, remain organized and maintain confidential information with professionalism and the customer experience being exemplified.

The Hourly rate for this position is $25.27- $31.58 and is eligible for an annual incentive.

This role is remote and is commission role

All employees must be legally authorized to work in the United States. The Company will not sponsor applicants for work visas.

EEO: Momentus Capital is an equal opportunity employer committed to a diverse work force; and, as such, is fully committed to providing employment for qualified individuals, free from discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, pregnancy, childbirth or related medical conditions, or any other protected characteristic established by applicable law.