IT 1st Level Support Agent

We are looking for an IT 1st Level Support Agent to provide fast and useful technical assistance being the first contact for all internal support of hardware and software matters.

Responsibilities

• Participate in the 1st level support team through the Helpdesk ticketing system, telephone or via email and ensure timely and effective resolution
• Perform troubleshooting to diagnose and resolve problems (remote and on premise)
• Provide orientation and guidance to users on how to operate software and computer equipment
• Set up accounts and workstations with required permissions and necessary peripheral devices
• Check computer hardware to ensure functionality
• Manage Microsoft Office 365 applications and users
• Install and configure appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortcomings
• Develop and maintain local networks in ways that optimize performance
• Direct unresolved issues to the next level of support personnel

• Degree in Information Technology, Computer Science or relevant field
• Certification as IT Technician will be an advantage (e.g. CCNA, Microsoft Certified IT Professional)
• 1-2 years of experience as a Helpdesk technician or other customer support role
• Familiarity with Microsoft technologies (Windows 10, Windows Server (2016/2019), Exchange Server)
• Knowledge of system security and data backup/ restore
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Outstanding organizational and time-management skills
• Excellent communication and problem-solving skills

• Private Health Insurance Programme
• Ticket restaurant
• Discounted meals in our restaurant
• Employee discount on Celestino products.