Community Manager

The Social Media Manager communicates with followers of our clients' social media pages, responds to queries, and monitors customer complaints while ensuring timely and accurate responses to all comments and messages. They are also responsible for creating reports that showcase the weekly/monthly performance of the pages and staying updated with social media trends to enhance engagement.

Responsibilities

• Serve as the face of the brand by actively engaging with online communities across social media platforms.
• Set, plan, and implement community management FAQs for social media channels.
• Respond to customer inquiries, comments, and messages in a timely and professional manner.
• Monitor, track, and report on community feedback, sentiment, and activity.
• Create detailed reports that explain community needs, sentiment analysis, and platform performance.
• Coordinate with social media executives and account managers to deliver an exceptional follower experience on clients’ accounts.
• Stay up-to-date with social media trends, tools, and platform updates.
• Provide engaging content (text, images, and videos) to enhance community interaction.
• Ensure consistency in tone and adherence to brand guidelines in all communications.

Requirements & Competencies

• BSc degree in Marketing, Digital Marketing, E-Marketing, or a relevant field.
• Proven work experience as a community manager, social media moderator, or a similar role.
• High proficiency in Arabic and English, both written and spoken.
• Hands-on experience with social media platforms and tools.
• Strong understanding of agency workflows and environments.
• Excellent interpersonal, presentation, and verbal communication skills.
• Attentive to details, with critical thinking and problem-solving abilities.
• Professional attitude and ability to multitask effectively.
• Passionate about Marketing and Digital Marketing.

Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.