Global Quality Specialist - Skin Care & Gifting

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

Charlotte Tilbury Beauty are looking for an enthusiastic and passion-drive Quality Specialist to join the Global Quality team based in London.

Reporting to the Senior Global Quality Manager, the focus of the role is to manage the quality in development for Skin care, gift sets and accessories products, to supervise and interact daily with the relevant suppliers, to organise the finished product inspections in our Distribution centres, to define and implement tracking of KPIs, to effectively managing and improve quality processes and to monitor customer complaints

The ideal candidate has experience on quality management, preferably for skin care and/or gifting categories for cosmetics brands and in a fast-paced environment. 

This is an exciting opportunity to guarantee the high-quality expectations for Charlotte Tilbury products are constantly met, to work with external manufacturers and having a direct impact on the continued success of our brand.

As a Global Quality Specialist you will

Quality in Development & Quality Control

• Managing the quality tasks for the assigned Skin Care projects from brief to launch, such as joining the project meetings with internal and external stakeholders, evaluation of stability and compatibility tests, organization of transit tests, preparation of defect range-boards, review and approval of bulk specifications, support during line trials and approval of relevant trial reports, issuing of CT Product specifications.
• Managing the Gift Sets projects working very closely with Packaging and NPD teams, to identify risks and to propose effective solutions.  The role will also be responsible for the supervision of the external suppliers for the gift sets assembling, working closely with supply chain to manage urgencies and ensuring activities are performed according to Charlotte Tilbury quality requirements.  Review and release the finished product according to agreed specification and standards
• Reviewing /preparation  of Certificates of Analysis and other QC documentation
• Preparing the documentation for inbound inspections at global warehouses
• Managing Non-Conformances and follow-up on CAPA

Quality Assurance

• Managing Non-Conformances and follow-up on CAPA for products on market. Ensuring escalation in case of impact on the product safety or quality
• Quarterly review and preparation of updates related to quality KPIs
• Monitoring monthly the customer complaints and trends on products returned from market
• Ensuring that relevant customer complaints are dealt with effectively and escalated when needed, cooperating with the Customer Care teams.

Quality Documentation Systems

• Document Management: Support the team with the maintenance of the QMS software, keeping up to date documents and information 
• Drafting and circulation of SOPs, work instructions and protocols for approval

Who you will work with

• This role reports into the Global Senior Quality Manager.
• Partnering with NPD, Packaging, Supply, Procurement teams
• Interact daily with contract manufacturers and packaging component suppliers

About you

• Relevant experience in a quality role, preferably for skin care and/or gifting categories for cosmetics brands and in a fast-paced environment. 
• Experience with formulation and /or industrialization and/or manufacturing of skin care formulations is preferred  
• Proficiency in Power Point and Excel
• Experience with electronic quality management systems is preferred  
• Strong analytical and problem-solving skills
• Proficiency in English. Another language such as Spanish and/or French will be a plus
• Excellent attention to detail, comfortable in a fast-paced environment and passion driven with a “can-do” attitude 
• Self-motivated and committed to delivering results
• Passionate about cosmetic industry and quality processes 
• Demonstrates a commitment to growth and self-development
• Willing to regularly commute to the Magic office in London (3 days x week) and to travel internationally when required

Education and Experience

• BSc or M.S. degree in Chemistry or related scientific field
• Understanding and experience with ISO 22716, ISO 9001 and ISO 2859
• Relevant experience in a quality role, preferably for skin care and/or gifting categories for cosmetics brands and in a fast-paced environment. 

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!