Senior Planner, Customer Supply Chain

The Role

The Senior Planner, Customer Supply Chain US&CA is the driving force between internal sales and operational teams as well as customers and our fulfillment partners, ensuring that our operation scales with our growth and balances efficiency with exceptional customer service. Key priorities will be to build strong relationships with our customers as well as to investigate and implement industry leading logistics whilst keeping a careful eye on our cost-to-serve.

We are looking for someone with 3PLP and line management experience who is an excellent communicator and relationship builder, who is willing to roll up their sleeves and get stuck into operational detail, but can also work strategically to overcome long-term challenges in a fast-growing business.

Role Accountabilities

• Build and maintain effective relationships with key customer counterparts including regular visits to build true collaborative relationships and integrated forward forecasts.
• Own the capture and integrity of retailer data for the region (sell out and stockholding) and integrate stock-in-trade insights into the CT forecasting process.
• Manage the regional 3PLP to ensure SLAs are met and SOPs are followed. Identify and coordinate service, process and cost improvements at regional DC.
• Deliver regional balanced scorecard (customer survey scores, service, stock-in-trade, OSA and cost-to-serve).
• Manage internal priority requests across all regional channels and countries and communicate achievable, clear and aligned plan to the 3PLP. This includes sharing monthly forecast and activity updates with DC.
• Analyse total regional demand against sell-in forecast to flag any immediate stockholding risks to Supply Planning as well as significant sales over forecast at SKU and category level.
• Build and maintain strong internal relationships to enable joint business planning for all new store openings, events and new product launches.

Reporting Relationships

• Reporting to Manager, Customer Supply Chain
• Supporting the US&CA Commercial function as the regional Supply Chain lead

• 5+ years of relevant professional experience
• Experience in a customer facing role within a logistics or supply chain capacity
• Experience managing logistics providers and able to demonstrate experience in driving operational performance improvement, with an understanding of budget management for logistics costs
• Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result
• Understanding and commercial awareness of the total supply chain including supply and demand planning
• Able to demonstrate examples of building and improving customer relationships
• Experience with an ERP system is highly desirable, someone IT savvy who is able to bring experience of improved information sharing both internally and externally is preferred

Base Salary Range $95,000-100,000**

Benefits

• Generous staff discount to use on all products
• Access to Tilbury Treats – our very own rewards platform allowing you to save
  money and gain ‘money can’t buy’ discounts on anything from gym
  memberships to cinema tickets
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO

**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

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