Client Engagement Manager

Chernoff Newman is passionate about solving problems through creative communications. We enjoy the folks we spend our days with, whether it’s inside the office or outside after hours. We have a relentless curiosity, no matter what discipline we’re working within, and that drives our passion for creativity. It also fuels a culture of collaboration and fun. We live in a team environment, where we truly work across all disciplines in our marketing efforts. And the most important member of our team? That's our client. This approach, where we put our clients first, helps us work together as a unified team. A team built to connect with consumers on a personal level. Technology may drive this engagement, but people are who really make it happen.

We’re in search of a detail-oriented person who also loves to interact with clients. Someone who likes to lead a team of peers but can also manage tasks on their own. Someone who knows tried and true traditional forms of communications like advertising, marketing and PR, but is always learning about new approaches in the field of integrated communications. Ultimately, our account managers are expected to help plan and manage the tasks of generating profitable results for our clients, while working with an integrated team of agency professionals. Account managers participate in the formation of strategic goals and ensures all efforts align accordingly, while simultaneously nurturing and growing their client relationships –– becoming more than a vendor, but rather a trusted advisor.

Our best work is achieved when we bring diverse perspectives, backgrounds and skillsets together to solve problems for our clients. In addition to diversity of thought, we value diversity of people and are committed to a workforce that’s inclusive of our community and culture.

Role Description:

The Client Engagement Manager is responsible for managing the day-to-day contact between the agency and their assigned client accounts. They play a major role in developing strategic marketing plans for their clients and they oversee creative execution and distribution. Client Engagement Managers interact with all functional areas within the agency to assure projects are on strategy, within budget and completed by the deadline. They are also responsible for providing agency teams with strategic support beyond day-to-day required activities and helping to gain new business from existing clients.

Responsibilities:

• Plan, analyze and evaluate relevant tasks to assigned client projects and needs
• Maintain and foster communications with appropriate agency team and client personnel, facilitating day-to-day client contact
• Effectively manage internal and external resources to achieve client and agency goals
• Meet regularly with production and traffic manager, creative and media leads
• Host status meetings, provide meeting notes and distribute to the appropriate personnel 
• Help to develop workable budgets and account plans and regularly monitor progress to ensure we’re within the approved budget and margins are met
• Collaborate with the Account Supervisor in preparation of recommendations, strategies and actions for the client
• Review and analyze materials relative to client needs — from research data to media results and everything in between
• Stay apprised of clients’ products, services, marketing developments, any industry news and/or trends
• Manage the activities necessary to meet client goals
• Handle assigned work in efficient, timely manner
• Review and approve creative, production materials, copy, layouts, etc and coordinates client approval of the same
• Present, sell and defend all agency work to clients
• Work closely with the finance team to ensure prompt collection of accounts receivable
• Actively seek additional projects from client contacts and look for new avenues for clients to increase exposure while generating additional revenue opportunities for the agency
• Supervise work of Client Engagement Coordinators and guide them in skill development

The responsibilities are many, various, and not limited to those written in this document.

• Agency experience, with a specific integrated marketing communications background
• A Bachelor’s degree in marketing, communications, business, journalism or something else that reflects your understanding in communications
• A minimum of 5+ years of experience in a discipline of communications, preferred in account service roles
• Conscientious with a focus on client and agency needs and expectations
• Profound sense of urgency in completing tasks and assignments
• Ability to get things done right the first time
• Acute attention to detail and strong organizational skills
• Excellent internal and external communications skills (written and spoken)
• Ability to build and maintain trust
• Displays a positive attitude about the client, agency, team and colleagues
• Deadline driven while maintaining focus on strategy
• Compelling presenter
• Client and agency advocate
• Capable of leading by example
• Hard worker with relentless curiosity
• Desire and willingness to learn
• Focus on data, metrics and return on investment

• Group Health Insurance (Medical, Dental & Vision)
• 401k Matching Plan
• Flexible PTO + Holidays
• Paid Parental Leave
• Employee Assistance Program
• Training + development opportunities
• Life insurance (100% company paid)
• Short-Term + Long-Term Disability (100% company paid)

Pay Range: Industry competitive, commensurate with experience

Company Values

Enduring: We are long-time trusted advisors and leaders in the communities where we live and work.

Intentional: We are rooted in research, strategy-led, purposeful and deliberate.

Humancentric: We are committed to collaboration, respect and empathy and instill integrity, warmth and kindness in everything we do.

Inclusive: We insist on diverse perspectives, backgrounds and skill sets and are committed to a workforce reflective of our community and culture.

Curious: We seek to address issues through innovative, disruptive and creative ideas.