Delivery Lead - Preboarding Services

Are you ready to accelerate your career? Join Cielo as a Delivery Lead - Preboarding Services! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!  

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by Nelson Hall.  

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [email protected]

The Delivery Lead – Preboarding Services provides day-to-day leadership to Preboarding Specialists who coordinate preboarding processes for new hires for both client teams and Cielo internal hires on the Bridge team.

• Work Location: Mandaluyong, PH
• Work Arrangement: Hybrid
• Work Schedule: 2nd shift/ mid shift; 2x to 3x onsite per month
• Specific requirements: Background in managing preboarding services, activities

Duties and Responsibilities:

• Perform a full range of managerial responsibilities which may include but not be limited to: interviewing, hiring, coaching, managing and developing employees; planning, assigning and directing work.
• Own daily leadership of the team to meet established goals and metrics.
• Coordinate Preboarding Specialist schedules, PTO requests and ensure adequate coverage of work volumes.
• Establish regular communications with the team, such as 1-1 meetings and team meetings with established agendas.
• Serve as front line escalation for client and candidate issues/questions; escalate to Manager- Preboarding Services or Senior Manager – Preboarding Services, as appropriate.
• Problem solve and provide best practices and process improvements throughout the Bridge process.
• Train internal and external stakeholders on process.
• Leverage strong analytical skills to audit processes, assess trends, create reports and tell the story with data.
• Create and run reports, including analysis and communication of results.
• Create weekly, monthly, and quarterly productivity metrics.
• Identify and document process changes, such as process maps, team structure charts, detailed procedures, etc.
• Provide and teach Preboarding Specialists “We Become You” seamless customer support to candidates via phone, voicemail, and email.
• Ensure the Preboarding Specialists are properly coordinating the functions of the Bridge team, including background verification, references, drug screens, and other preboarding tasks as required.
• Utilize critical and innovative thinking to troubleshoot issues and offer resolutions.
• Assist the Manager – Preboarding Services to implement and launch preboarding services for new and existing clients.
• Coach, mentor, and train new and existing Preboarding Specialists.
• Serve as a liaison to client teams regarding escalated issues, clarifications, and information.
• Other duties as assigned.

Supervisory Responsibilities

The Delivery Lead – Preboarding Services will lead a team of Preboarding Specialists, providing guidance, conducting performance reviews, and supporting professional growth.

Position Requirements

Experience:

• Experience in a business or office environment utilizing the required customer service and administrative skills is required.
• Previous leadership experience is essential.

Exposure:

• Proficiency with the Microsoft Office suite, including Outlook, Excel
• Strong Communications with stakeholders and internal teams.