AIOC Process Development Coordinator & Impact Coordinator - AIOC - SFO (1824)

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO.

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook. 

APPOINTMENT TYPE: Temporary Exempt, Category 18: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months. 

Specific information regarding this recruitment and position are listed below:

• Application Opened: Wednesday, December 18, 2024.
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on Friday, January 3, 2025.
• Compensation: $138,268 to $168,090 (effective January 1, 2025).
• Work Schedule: Full-time, 40 hours per week. Employees must be able to work during the swing or night shifts as needed, which may include weekends and holidays.
• Work Location: San Francisco International Airport – Airport Integrated Operations Center. 

The Airport Integrated Operations Center (AIOC) will be SFO’s 24/7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators; it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.

This recruitment may be used to fill the following positions:

AIOC Process Development Coordinator
Under direction from the Operations Planning Team Leader, the AIOC Process Development Coordinator will collaborate with various stakeholders to identify opportunities for process improvements and operational efficiencies. This includes analyzing current operational processes using data-driven approaches such as process mapping, root cause analysis, and performance metrics, and developing and implementing process improvement initiatives to streamline workflows, reduce waste, and enhance overall productivity. The AIOC Process Development Coordinator will also monitor the performance of implemented improvements, track key performance indicators (KPIs) and report on the success of initiatives, and create and maintain detailed documentation of processes, workflows, and improvements. The AIOC Process Development Coordinator will promote a culture of continuous improvement by facilitating workshops and providing ongoing support to employees.

This position is an integrated member of the AIOC and is expected to work collaboratively with all AIOC personnel in addition to SFO team members to monitor and manage operations, solve problems, generate innovative ideas, and share information across SFO teams.  For more information about this position, please review the 1824 AIOC Process Development Coordinator Job Description.

Impact Coordinator
Under direction from the Operations Planning Team Leader, the Impact Coordinator is responsible for maintaining awareness of all projects, large events and conventions impacting SFO to anticipate future operational issues and develop and recommend mitigation strategies while serving as the single point of deconfliction and impact forecasting for the AIOC. The Impact Coordinator is focus on identifying future issues proactively and predictively and collaborating with other AIOC sections to develop a broad variety of responses to ensure continuity of SFO operations. This includes working closely with Operations Planning Section personnel to develop plans and strategies that address all aspects of operations to ensure KPIs are met despite operational conditions. 

This position is an integrated member of the AIOC and are expected to work collaboratively with all AIOC personnel in addition to SFO team members to monitor and manage operations, solve problems, generate innovative ideas, and share information across SFO teams. For more information about this position, please review the 1824 Impact Coordinator Job Description.

Education: Possession of a Baccalaureate Degree from an accredited college or university, AND

Experience: Five (5) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Substitution: 

Experience Substitution: Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualification:

AIOC Process Development Coordinator

• Operations-oriented personality with experience in data collection, analysis, and visualization tools such as Power BI, Tableau, Microsoft SQL, etc.
• Strong understanding of medium to large airport operations and trends in airport digital innovation.
• Knowledge of business process management, business process modeling, and continuous improvement principles (Lean, Six Sigma Green Belt and/or Black Belt).
• Ability to holistically evaluate operational responses and plans to identify and develop innovative processes and technology improvements.
• Ability to work effectively and courteously while leading, reporting to, and working alongside multiple different roles in a fast-paced environment, and respond appropriately in emergency situations.
• Understanding of change management and ability to implement change using effective and collaborative approaches.

Impact Coordinator

• Experience leading and contributing to complex airport operational projects aimed at enhancing the passenger and guest experience.
• Understanding of global impacts that decisions and solutions have on various stakeholders involved airport operations within a medium to large airport, including specific knowledge on SFO's operational characteristics and its stakeholder environment.
• Ability to work creatively with a strong combination of conceptual and analytical capabilities.
• Ability to effectively problem solve, including appropriate information-gathering techniques, analyzing information, identifying the best solution, and communicating that solution to a diverse group of stakeholders.
• Ability to work in a fast-paced environment and respond appropriately in emergency situations.

Any stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.  

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. 

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HR Information: If you have any questions regarding this recruitment or application process, please contact Senior People Projects Business Partner Carol Wong at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.