Performance Analyst I - Citywide Examination (1803) (X00082)

The Controller is the City’s chief financial officer. Our team includes financial, technology, analytical and other professionals who work hard to secure the City’s financial integrity and promote efficient, effective and accountable government. We hold ourselves to high standards and strive to be a model for good government. We value the diverse backgrounds, perspectives and lived experiences of our teams and clients in everything we do. We work in a collaborative and inclusive environment, promote equal opportunity, and invest in the professional development and wellbeing of our team members. You can expect to work alongside colleagues who are committed to serving the public with integrity and want to see positive impacts from their work. We are looking for smart, motivated individuals who want to make a difference and use government to play a role in solving our City’s problems, including addressing long-standing and harmful disparities in our communities. For a career with purpose and professional growth, join us in the Controller’s Office.

About City Performance:
The City Performance team of 38 people is part of the City Services Auditor (CSA) within the Controller’s Office. CSA’s mandate, shared with the Audits Division, is to monitor and improve the overall performance and efficiency of City Government. The team works with City departments across a range of subject areas, including transportation, public health, human services, homelessness, capital planning, and public safety.

City Performance goals include:

• Help departments make transparent, data-driven decisions in policy development and operational management. 
• Help departments align programming with resources for greater efficiency and impact.
• Help departments get and retain the tools they need to innovate, test, and learn. 

Our work with departments includes a mix of data analysis and visualization, facilitation and inter-departmental collaboration, project management, process improvement, performance measurement and management, and contracting.

Learn more by viewing our published reports and our fiscal year 2024-2025 work plan.

• Department: Controller's Office
• Application Opening: 12/10/2024
• Application Filing Deadline: 1/3/2025
• Appointment Type: Permanent Civil Service What this means
• Annual Salary: $84,448 - $102,700 1803 Salary Scale
• Hours:  Full-time
• Exam Rule: Rule of the List What this means
• List type: Entrance

The Ideal Candidate:
You have a passion for government service and public policy and a desire to learn about the City’s structure and functions. You are eager to develop your research, analytical, and writing skills. You have had some experience in qualitative and quantitative analysis, either in an academic or an entry-level professional role. You might not have used data analysis tools (like R) or data visualization tools (like PowerBI), but you have an analytic curiosity and a willingness to learn. You might have some background in one or more policy areas like transportation, public health, human services, homelessness, capital planning and public safety; or if not, you are ready to dive right in and build your expertise. You collaborate well working with others and you are enthusiastic about solving challenging problems facing government in a team environment.

PERFORMANCE ANALYST I:
The City Performance team is seeking an entry-level analyst who works both independently and as a member of a team. Under immediate supervision, the Performance Analyst I will get to work on multiple projects, assisting in all aspects of project design and implementation and collaborating with analysts and staff across City departments. Essential activities of this role supporting and participating in project teams may include the following:

Analysis, Data Visualization, and Performance Reporting

• Conduct qualitative and quantitative analysis to support the development of project findings and recommendations in collaboration with project teams.
• Gather, analyze and visualize data, learning to use analytic tools such as Excel, R, PowerBI, and ArcGIS.
• Conduct benchmarking and best practice research.
• Interview department staff and stakeholders to obtain relevant project information.
• Identify and propose performance measures to drive departmental decision-making.
• Analyze City processes and operations and make improvement recommendations using continuous improvement methods.

Project and Program Management

• Support the development of detailed project plans, including scope and objectives, timelines, and budgets.
• Coordinate and maintain communication with project managers and team members to track project progress, identify issues and collaboratively problem-solve throughout each project’s cycle.

Facilitation and Communication

• Facilitate internal and external meetings with a focus on information gathering and collaborative decision making and prepare agendas, meeting materials, and notes for project meetings.
• Support the facilitation of Citywide working groups to promote inter-departmental collaboration and agreement on initiatives, programs, and policies.
• Support the preparation and presentation of project findings through writing and developing content collaboratively with team members.
• Contribute to the development of reports, infographics, dashboards, and presentations to communicate project results to the public and City stakeholders.
• Draft and deliver training material based on project results; In collaboration with team members, coach departmental staff to build skills for data-driven decision making, rapid process improvement, and effective collaboration and communication

Team Membership

• Work collaboratively with all staff, encourage team members to challenge themselves and learn from each other, and actively contribute to team efforts.
• Establish constructive working relationships with city employees, department management, and the general public while maintaining objectivity and credibility throughout the project process.
• Maintain ongoing communication with Performance Analyst II, project managers and/or director, and clients regarding projects.
• Participate in organizational development activities for City Performance.

All positions are in the Controller's Office only.

Education:
Possession of a baccalaureate degree from an accredited college or university in business or public administration, accounting, finance, statistics, the social sciences, English, or a related field. 

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Ability to conduct comprehensive best practices research by identifying and gathering relevant information; Knowledge of quantitative and qualitative methodologies and analytical skills; Analytical Skills to gather, analyze and articulate complex problems and concepts; and to ask relevant questions, find and interpret legitimate sources for answers and make recommendations to management. Written Communications Skill; Oral Communications Skill; Interpersonal Skill; Organizational Skills.

Written Multiple Choice Examination (Weight 100%):
Candidates will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas including but not limited to: 

Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months and may be extended with the approval of the Human Resources Director.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Analyst Information: 
If you have any questions regarding this recruitment or application process, please contact the exam analyst at [email protected]

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.