Premier Support Services Engineer (1042) - Department of Technology

IMPORTANT: Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire:

Premier Support Services Engineer (1042) Supplemental Questionnaire

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:  

• IT Project Management Office  

• Enterprise Application Services  

• Cloud Center of Excellence  

• IT Operations and Support including the Service Desk and NOC  

• City Infrastructure including the Network, Telcom and Data Centers  

• Office of Cybersecurity including Cyber Defense, Identity Management, and Disaster Recovery  

• Public Safety Systems and Municipal Broadband Fiber  

• SFGovTV Broadcasting Services  

• IT Finance and Administration Services 

• Emerging Technologies 
   

Why Join Us?  At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations. 

Benefits of Working for CCSF   In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees: 

• Competitive pay, benefits, and retirement options 

• Career growth opportunities through training, internal mobility, and subsidized education 

• Diverse work environment in a diverse city 

• We offer employees the ability to work from home one (1) day a week while spending the other four (4)  days in our San Francisco office, promoting both collaboration and work-life balance 

Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team!  

Position Description:

The Premier Support team at the Department of Technology provides enterprise class services to San Francisco City departments.  We are a service-oriented and dynamic group consisting of 8 members with a focus on partnering with our clients to support their missions. Our services include Microsoft Office 365, Azure, and other communications tools and services.

We are seeking an experienced systems administrator with a strong background managing services included in the Microsoft Office 365 suite. This position will be responsible for supporting the City’s Office 365 services, including Exchange, SharePoint, OneDrive, Teams, Power Platform, Intune, and Azure Active Directory. Additional services are also used in conjunction with Office 365 services, such as email authentication (SPF, DKIM, and DMARC) and third-party bulk email providers. Applicants are preferred to have prior experience working in Active Directory, Office 365, and Azure.

Additional responsibilities include providing support for the City’s other centralized enterprise platforms to all client departments, which may or may not be related to Microsoft Office 365.

Essential Duties:

• Support the City’s Microsoft Azure and Office 365 tenant
• Develop/deploy processes, tools, and scripts to facilitate system maintenance and administration as needed in various services
• Provide ongoing support to clients leveraging our various services
• Work with vendors to support services and resolve issues
• Onboard departments to enterprise applications and services managed by the Premier Support team
• Provide training at all levels to end-users and other IT administrators
• Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.

Job Type:

The Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Nature of Work:

Incumbent must be willing to work a 40-hour week as determined by the department.  Travel within San Francisco may be required.

Work Location:

Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103).  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

This position does not support fully remote work. Employees may be permitted to work a hybrid schedule with supervisor approval, after which they must work at least two days in the office every two weeks.

Residency in California is a condition of employment. If offered employment, the candidate must be willing to relocate within an agreed upon duration.

Education:

An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/r forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desired Qualifications:

• Experience managing services included in Microsoft Office 365, Azure, and Active Directory. Additional desirable skills include ITIL certification, Adobe, ServiceNow, knowledge using PowerShell, and project management tools such as Project Online or Microsoft Planner.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Helpful Information

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Compensation: $135,954- $171,002 (annually) / $65.3625 - 82.2125 (hourly)

How to Apply:

• Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before May 9, 2025 at 11:59PM.
  • Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.
  • In additional to submitting your application, you MUST submit this supplemental questionnaire: Premier Support Services Engineer (1042) Supplemental Questionnaire

If you have any questions regarding the application process, you may contact Jason Wong via email at [email protected] with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.