Business Operations Analyst

DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
- Recruiting, hiring, and training City employees.
- Managing 55 public buildings.
- Acquiring, selling, and leasing City property.
- Purchasing over $1 billion in goods and services for City agencies.
- Overseeing the greenest municipal vehicle fleet in the country.
- Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

DCAS Human Capital (HC) is creating a new Quality Assurance and Project Management (QAPM) unit. QAPM is being designed to serve as a proactive unit that identifies and addresses opportunities for improvement in HC’s broader work, processes, and programs to ensure efficient and exceptional customer service. QAPM utilizes tools and methodologies to perform its work including SWOT analyses, RACI Charts, and Change Management with an emphasis on project management standards to ensure deadlines are met timely.

DCAS HC seeks to engage one (1) Special Examiner (DCAS) who will serve as a Business Operations Analyst (BOA) in the QAPM unit. The BOA will perform work related, but not limited, to the following:
- Draft reports, templates, presentations, and emails
- Take notes at meetings and sharing follow-up written communications and summaries
- Conduct research on Quality Assurance and Project Management methods, techniques, and best practices
- Answer telephone calls for the QAPM and Executive office
- Track compliance and maintain consistent product management output over time (ensure each step of a process is thoroughly inspected and refined)
- Conduct planning and testing exercises to identify operational gaps and waste
- Establish and refine business requirements and processes for efficiency
- Communicate department and business expectations clearly with all stakeholders, managing deadlines and expectations
- Provide proofreading and editing support and coordination for internal and external communications
- Support administrative efforts including copying, scanning, and drafting documents/correspondence that includes reports, templates, presentations, and emails
- Provides backup or supplementary support in another Analysts’ absence or scale of project
- Promote the use of automation where possible
- Support HC's Cybersecurity Liaisons, including the preparation and delivery of presentations and reports
- Provide in-person and/or virtual support for monthly Agency Personnel Officer (APO) meetings
- Special projects as assigned

Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID # 691059. No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.

1. Education and/or experience appropriate to qualify for the specific assignment.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.