Housing Assistant - job 3 of 5

Under supervision with some latitude for independent action, the selected candidate will respond to customer inquiries, provide information, conduct research and perform office support. Responsibilities will include, but are not limited to the following:

1. Operate Q-Matic Customer Flow System and provide high level customer service.
2. Respond to housing inquiries and receive and process related documents i.e.:
- Process application updates to reflect changes in housing priority, address, income or family composition;
- Provide information regarding applications currently being processed by the Eligibility Division; eligibility requirements for public housing and Section 8 Housing Assistance
programs.
- Provide general assistance to voucher holders, tenants, and landlords regarding the Section 8 Program; landlord inquiries pertaining to inspection results or missing subsidy
payments;
requests for Section 8 forms and for re-scheduling of appointments.
3. Utilize Siebel, computer databases and information technology systems to research data required to respond to inquiries.
4. Maintain tracking system used to record and monitor inquiries and resolutions.
5. Perform computer support and other related duties as required.

Additional Information
1. For NYCHA employees: these positions are open on a direct transfer (lateral) basis and as a promotional opportunity.
2. For NYCHA employees: these vacancies are for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the
Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
3. For NYCHA employees: employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level
(if applicable).
4. NYCHA residents are encouraged to apply.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:
https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

A baccalaureate degree from an accredited college; or

An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or

A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or

A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.