HSU PROJECT LEAD

The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect more New Yorkers to key city services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain city services.

The Public Engagement Unit consists of teams who are trained to effectively engage New Yorkers and connect them with vital resources. Each unit uses data to identify demographics that likely want or need city services; and works with partner agencies, elected officials, community groups, non-profit organizations, and service providers to engage directly with communities and subject matter experts in all five boroughs. The unit is frequently involved in citywide events, special projects in conjunction with multiple city agencies, and targeted days of action.

PEU is recruiting a HSU Project Lead with demonstrated ability in leading outreach teams, project management, and community-based outreach. Successful candidates should be highly ambitious in their pursuit of growth and achieving excellence, have at least one year of community-based, housing, health education or other outreach experience, and excellent communication skills. Candidates should also have experience with tracking and reporting on metrics and outcomes, managing multiple priorities, and be detail-oriented and organized.

Familiarity with New York City government, affordable housing, public health issues, health insurance enrollment, social services, and a commitment to helping others is preferred.

PEU is recruiting for One (1) Community Coordinator to function as an HSU Project Lead.

The HSU Project Lead will:

- Manage teams of 2 - 8 outreach specialists: create team goals, host team and individual meetings,
and develop corrective action plans as needed.

- Ongoing reporting and communication with program leadership on team and individual staff performance.

- Perform quality control measures through field checks, phone calls, and other measures
established by program leadership.

- Evaluate programmatic needs and providing feedback on the implementation of new processes,
create team training to reinforce evolving standards when necessary.

- Project management of team assignments and special projects.

- Analyze data to help make decisions about resource allocation.

- Ensure high quality data integrity into the program's database(s); provide coaching for staff
who need additional assistance.

- Build and maintain relationships with pre-existing key stakeholders and initiating new
relationships with others in benefit of programmatic needs.

- Organize outreach events in partnership with community groups, elected officials, and city
agencies.


Work Location: Manhattan 260 11th Ave, New York NY 10001

Hours/Schedule: Monday – Friday 9am – 5pm or Tuesday - Saturday 10:30am – 6:30pm

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.