IT Service Specialist 2

The Office of the District Attorney, Bronx County (“BXDA”) is charged with the twin goals of ensuring public safety and striving for equal justice for the over 1.4 million members of the Bronx County community. By “Pursuing Justice with Integrity,” the BXDA places a focus on assistance for crime victims while simultaneously ensuring fairness to defendants. Moreover, the BXDA aims to balance the need to seek appropriate punishment for certain crimes while recognizing when punitive measures do not adequately advance justice. By recognizing these significant distinctions and acting accordingly, BXDA has established a standard of excellence in the representation of the Bronx community at large, which continues to grow stronger every day.

In furtherance of this mission, the BXDA seeks experienced and enthusiastic IT Service Specialist 2 who will:

- Provide second level (L2) support for desktops, laptops, printers, and other peripherals.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Collaborating closely with network, server, and security teams to troubleshoot IT infrastructure issues.
- Install and Configure office workstation/ VoIP phone for new users and move the equipment to designated locations.
- Identify and mitigate potential security threats, including malware and phishing attacks.
- Install and maintain a comprehensive in-house application (e.g. Case management)
- Communicate effectively with end-users to ensure their IT needs are met.
- Manage asset inventory and maintain documentation for IT equipment.
- Assist with desktop/laptop imaging and deployment using Ivanti management.
- Install, configure, and update operation system (Windows 11), software application and security patches.
- Log, track, and document issues using in-house ticketing system.
- Troubleshooting VPN, remote desktop, and cloud-based services (M365).
- Liaising with application vendors and internal development teams to report and escalate issues and track their resolution.

COMPUTER ASSOC (TECH SUPP) - 13611

1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or"
2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.