Learning Management System Administrator

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

The Training and Development Division is charged with maintaining accurate staff training records as per local, state and federal regulations, as such we have implemented the use of a Learning Management System to maintain all training records agency-wide. The LMS Administrator would be charged in maintaining and troubleshooting DOC’s Learning Management System.

Under the Nunez Consent Judgement, the LMS is implemented to maintain staff training data and reduce the use of paper tracking for training as well as the ease of access to training information for the Nunez Federal Monitoring Team. The LMS Administrator will oversee Cornerstone on Demand (CSOD) Learning Management System. As a member of the Learning Management Support team, the qualified candidate will be responsible for administering, supporting, working to continuously improve the daily operations of the LMS. Your responsibilities will include but not be limited to, acting as a point of contact for training participants, addressing inquiries, providing necessary information, and solving issues related to enrollment, attendance, tracking, scheduling. Providing support and resources to facilitators to ensure successful delivery of training sessions, conducting regular check-ins with facilitators to gather feedback and address any concerns. Maintaining accurate records of training activities, attendance, and participant evaluations. Generating and analyzing reports on training effectiveness and providing recommendations for improvement. You will contribute to the development of processes and standard operating procedures for the LMS administration and training coordination functions; work with technical/ subject matter experts to develop and maintain online courses and learning content and curate and organize content within the LMS to optimize accessibility and user experience. Responsibilities will also include generating reports on LMS usage and performance and providing data-driven recommendations for system improvements and to ensure data accuracy and system integrity.

*All candidates must be permanent in the title of Staff Analyst*

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school; or

A baccalaureate degree from an accredited college and two years of satisfactory full- time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area.

An associate degree or completion of 60 semester credits from an accredited college and four years of satisfactory full-time professional experience as described in "2" above.

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience as described in "2" above.

A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.