Product Manager

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

OTI’s Applications Division is seeking a visionary Product Manager to lead the end-to-end delivery of high-profile, high-impact, and innovative digital applications such as the mayor’s key initiative, MyCity. MyCity comprises multiple services and service integrations for New Yorkers to more efficiently transact and track interactions with key City services in a one-stop-shop model. It also informs New Yorkers of benefits and information they may not have had access to before creating an account on MyCity. This role will be engaged with the MyCity product family or other OTI priorities. You will act as a Product Manager for multi-disciplinary product teams throughout the product lifecycle and into continuous delivery and support. You may also line manage, coach, and mentor others on the team.

Join a dynamic team committed to transforming the experience of New Yorkers by shaping innovative products that align with strategic goals.

Responsibilities will include:

Vision, Growth, and Operations
As the product visionary, you’ll craft roadmaps informed by user needs, champion a shared vision to guide your team in building impactful solutions, and drive outcomes that align with OTI’s strategic objectives.
- Ensure operational efficiency and delivery of value-driven, compliant, and high-performing solutions, with an immediate primary focus on the MyCity program.
- Oversee the end-to-end product development lifecycle, from ideation to release.
- Support proactive planning to ensure delivery of high-impact applications across the City.
- Streamline workflows, reduce waste, and foster a culture of continuous improvement.
- Collaborate with agency partners to drive strategic planning, prioritization, and sustained value delivery.

Customer Feedback
Be the voice of the customer!
- Use research and user insights to guide product development, making data-driven decisions to streamline operations and improve outcomes for constituents.
- Track performance metrics to keep stakeholders informed; focus on continuous improvement to deliver value-driven solutions to users and improve critical public services.
- Promote product adoption and success in the market.

Collaboration, Coordination, and Compliance
You will creatively navigate constraints, ensure continuity, foster long-term relationships with stakeholders, and build institutional knowledge to ensure products meet regulatory and business standards.
- Partner with architects and key stakeholders to integrate innovative ideas into cohesive product lines.
- Work closely with internal and external teams to facilitate communication/collaboration and ensure well-coordinated development processes of the services to be delivered.
- Consider other agencies’ stakeholders as critical to product success and as customers themselves.

Handle special projects and initiatives as assigned.

HOURS/SHIFT
Day - Due to the necessary technical support duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to www.cityjobs/jobs/search and search for Job ID# 700842

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

OTI participates in E-Verify

IT PROJECT SPECIALIST - 95710

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.