Production Specialist for the Division of Tenant and Owner Resources

About HPD, the Office of Housing Access and Stability:

The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

The Office of Housing Access and Stability ( “HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings

Your Team:

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Your Impact:
All Production Specialists in the Division of Tenant Resources are expected to perform the same functions to provide necessary and important services to assist and expedite Section 8 vouchers to HPD clients. Production Specialists provide an essential function which is to assist the other units with various tracking and sorting of section 8 client documents. Production Specialists may attend workshops or assist with community events. Additionally, Production Specialists will perform duties and responsibilities to ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

Your Role
The selected candidate will serve as a Production Specialist in the Continued Occupancy Unit within the Division of Tenant Resources. Candidate will be responsible for, but not limited to, the following:
- Reviewing recertification packages to ensure all documents are in order
- Sort, record time/date and assign incoming electronic mail
- Maintain electronic files by uploading relevant documents
- Tracking packages and correspondence for accurate return dates
- Ensuring documents submitted to unit are distributed in an organized and timely manner
- Entering data into Elite or another unit database for follow-up
- Contacting participants to inquire about recertification packages and deadlines
- Assisting clients with inquiries regarding documents mailed and/or forwarding calls to appropriate units
- Meeting with participants to assist with completion of recertification packages
- Processing annuals and interim certifications
Preferred Skills:
- Strong Communication Skills
- Strong Customer Service Focus
- Computer Proficiency
- Bilingual a Plus
- Section 8 or other Rental Subsidy experience a Plus

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.