PROGRAM ANALYST - job 2 of 2

The Department of Homeless Services (DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual and family shelters used as overnight residences for over 38,000 adults and children. DHS’s portfolio covers approximately 4M square feet.

The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adulty Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

The Department of Homeless Services (DHS) is requesting approval to hire one (1) Associate Staff Analyst to function as a Program Analyst who will:

- Provide oversight, guidance, and technical assistance to Department of Homeless Services (DHS) directly run and contracted provider shelter sites to monitor and evaluate the total range of services being provided to the City’s homeless with adherence to contractual obligations.

- Ensure the timely provision of services in a manner consistent with mandates of the Agency, Federal, State, and City law, rules and regulations, court rulings affecting the provision of services to homeless adults, and in accordance with the Agency mission, objectives, and goals as outlined by the Agency.

- Collaboratively work with shelter providers to outline, create, establish, and achieve both short and long-term programmatic goals.

- Conduct routine analyses to monitor and measure program performance in alignment with consistent review and discussion of key performance indicators.

- Conduct audits and case file reviews to ensure appropriate documentation of client engagement is captured in the case notes, and that the development of meaningful, individualized independent living plans (ILP’s) are geared towards the clients’ goals, outlining levels of compliance and non-compliance.


- Coordinate and collaborate with social services staff to design and implement strategies to encourage and motivate shelter clients’ adherence to their independent living plans (ILP’s) to assist with their expeditious transition from shelter to viable permanent housing options.

- As a proactive measure to assist with promoting a positive change of non-compliant behavior, conduct individual case conferences to encourage and support compliance with independent living plans (ILP’s), shelter code of conduct, and all applicable rules and regulations.

- Partner with the Office of the Ombudsman to remediate timely responses to client complaints, concerns, and correspondence.

- Liaison with other city, state and not for profit agencies to assist with the submission of appropriate referrals and obtain client updates.

- Review, verify and validate budgets and invoices submitted by contracted providers for timely processing of payment.

- Attend all scheduled staff meetings, training sessions, workgroups, shelter meetings and participate in special projects as assigned and applicable.

- Represent, participate, and attend community advisory board (CAB) meetings, as needed, to address community concerns.

- Complete inventory for the opening of new shelters and the closing of shelter locations to ensure adherence to Agency guidelines and procedures.

- Provide technical assistance with completing provider requests for staff access to CARES and other Agency domains.

- Ensure timely responses to all correspondence, emails, phone calls and requests for assistance.

Work Location: 33 Beaver St. NY, NY 10004

Hours/Schedule: Mon-Fri 9am – 5pm

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or

2. A baccalaureate degree from an accredited college and three years of satisfactory full-time professional experience in the areas described in "1" above.

3.An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in “1” above.

4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in “1” above.

5.A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in “1” above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.