Relay Operations Manager, Bureau of Alcohol and Drug Use Prevention, Care and Treatment

The Bureau of Alcohol and Drug Use Prevention, Care, and Treatment (BADUPCT) works to close gaps and reduce overall morbidity and mortality related to alcohol and substance use among New Yorkers. BADUPCT develops, implements, and evaluates interventions and prevention strategies through contracting of treatment, recovery and support services; policy analysis and development; epidemiology and surveillance; dissemination of treatment and management guidelines; harm reduction initiatives; public and provider outreach and education; and community involvement and interagency collaboration. The Bureau amplifies the voices of those most impacted and focuses on inequitable structural, social, service, and communication factors that drive disparities.

The Operations Manager of Relay will participate in the development and oversee implementation of the nonfatal overdose response program. The program provides 24/7 support to individuals transported to hospital emergency departments (EDs) following a non-fatal overdose. With unprecedented new funding to reduce opioid overdose deaths, this will be a key position in the continuation and expansion of a nonfatal overdose response system at 15 sites across New York City.

Job Duties and Responsibilities:
Under the supervision of the Assistant Director, Relay Operations, the Operations Manager will work collaboratively with program staff and perform the following tasks:

- Facilitate and support activities around the daily operation, research, and expansion of the Relay program, collaborating closely with colleagues within the Relay team and agency, as well as external partners (EDs and community-based organizations).
- Manage and instruct staff and colleagues to review program data for issues and troubleshoot any errors.
- Support the program’s reporting requirements. Maintain, record, and synthesize qualitative and quantitative data in order to ensure successful implementation of the Relay program. Prepare and provide monthly qualitative and quantitative reports to internal team and collaborating EDs.
- Conduct monthly calls with ED leadership to discuss program implementation and data trends within each collaborating ED. Lead discussions around DOHMH syndromic data and Relay activation data at each participating hospital.
- Support the program’s research efforts and IRB-approved evaluation plan. Provide quality assurance of data entry and data management for the program’s participant database.
- Manage the development and maintenance of protocols, program materials, and presentations to support program activities and research efforts. Ensure documents are clear, consistent, and up to date.
- Review site-specific contracts and support sites to submit timely invoices.
- In collaboration with Program Manager, oversee procurement activities, distribution tracking and inventory of Naloxone, harm reduction, and program materials. Regularly track, re-order, and distribute program resources.
- Assist with recruiting, screening, and hiring of new full-time and part-time Wellness Advocates.
- Assist with staff scheduling to ensure 24-hour program coverage of contracted hospitals.

Preferred Skills:
- Experience practicing public health and working across systems to further a public health approach to alcohol and other drug use.
- Experience working with programs serving people who use drugs, including those using harm reduction approaches.
- Experience in program monitoring and evaluation.
- Experience with quantitative data, including the ability to read, interpret, and synthesize records, reports, and peer reviewed scientific literature.
- Experience in managing budgets and/or contracts.
- Ability to work independently and as part of a team.
- Detail-oriented with outstanding research, organizational, and problem-solving skills.
- Exceptional interpersonal and communication skills.
- Ability to prioritize tasks in a fast-paced, high-volume environment.
- Proficiency in Excel, Word, PowerPoint, and familiarity with statistical software such as SAS.

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549.

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.