SENIOR DESKTOP SUPPORT SPECIALIST

APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (SOFTWARE) CIVIL SERVICE TITLE,

Hours/Schedule: Normal Business Hours

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) / Office of Technology Deployment Services (TDS) is recruiting one (1) Computer Associate Software II, to function as Senior Desktop Support Specialist, who will:

- Troubleshoot and/or triage all problems related to Windows desktops, laptops and MAC devices. This includes connectivity to network, resource conflicts at all HRA/DSS locations throughout the city.
- Install Computers and related equipment at HRA locations throughout the five boroughs including upgrading memory, setting up mailboxes, configuring to the network domain using naming conventions. Perform tasks as Local Administrator for windows and MAC OS.
- Create and provide day-to-day oversight and leadership of the team in the administration of various plans to upgrade desktops, printers, laptops and other devices. Coordinate, track, and report on project tasks such as support.
- Repair, maintain and install computer equipment including scanners, video conferencing systems, network PCs, imaging systems, network color and black and white printers.
- Provide competent and highly technical guidance and assistance to other technicians and to microcomputer liaisons by responding to the inquiries of end user application/ software support to aid in meeting mission goals.
- Review state of the art hardware and software releases for inclusion in making recommendations for use in agencies standard configuration. Participate in evaluating and deciding new agency needs for hardware and software using the World Wide Web and other up-to-date sources to gather information.
- Provide comprehensive technical reports, both written and oral on progress and at completion of tasks and projects.
- Prepare specifications for enhancement of components to ensure optimal performance. Including scanners, imaging systems, video conferencing, network printers and other state of the art microcomputer components.
- Coordinate high-level technical responses to difficult operational issues to resolve user related problems. Provide diagnosis and remedies to complex problems involving systems, operations and data telecommunications equipment and/or software. Upgrade software and operating systems as needed.

COMPUTER ASSOC (SOFTWARE) - 13631

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or

2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or

3. Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.