Claritas Rx started with a simple vision: to tangibly improve how biopharmaceutical manufacturers understand their specialty product performance in the marketplace. Since then, Claritas Rx has grown from a small channel data consultancy to become a pioneer in patient-level data integration and analytics for the biopharmaceutical industry. Today, our customers range from small biotechnology companies launching their first specialty product to large global manufacturers with a strong portfolio of specialty products.
Claritas Rx empowers pharmaceutical manufacturers to optimize the treatment journey for patients. As a Customer Success Director, you will lead strategic partnerships with our customers, ensuring exceptional delivery of our solutions while driving growth and fostering long-term relationships. In this role, you will oversee a team of customer success professionals and collaborate with cross-functional teams to deliver impactful insights and outcomes that exceed customer expectations.
We support a wide range of commercial products, from rare/ultra-rare disease and oncology treatments supporting small patient populations to much larger data volumes including osteoporosis and NASH treatments. As the primary business partner for your accounts, you’ll align Claritas Rx’s capabilities with the diverse and evolving needs of our customer stakeholders across Market Access, Commercial Operations, Trade, IT, and Finance. You will be accountable for delivering customer satisfaction and referenceability, meeting revenue, new subscription bookings and gross margin targets, and identifying opportunities to expand our partnership with existing customers through tailored solutions and strategic recommendations.
Key Accountabilities
Customer Leadership & Relationship Management
Team Management & Operational Excellence
Revenue Growth & Business Expansion
Cross-Functional Collaboration
Skills/Knowledge:
Education/Experience:
Required:
Preferred:
We are seeking to add new expertise and perspective to our strong team of experienced professionals. We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.
In addition to our great environment, we offer a competitive salary of $135,000 and $195,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution. Please send a cover letter along with your resume when applying to the position of interest. Claritas Rx embraces diversity, equality, and transparency. We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents. We believe the more inclusive we are, the better we are.
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Based in South San Francisco, CA, Claritas Rx is a technology company focused on managing real world data focused on specialty biopharmaceutical distribution channels in oncology and rare/orphan diseases. Since 2012 the company has illuminated bra...
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