Quality Assurance Assessor

Quality Assurance Assessor

• Location: Manchester
• Hybrid: 3 days a week in office, 2 days WFH
• Salary: £30K - £35K DOE

Join us at this exciting time of growth, as ClearScore expands following our recent acquisition of Aro, creating new opportunities for innovation and success!

We are seeking a talented and motivated Quality Assurance Assessor to join our highly skilled team. As a Quality Assurance Assessor, you will be involved in 1st Line assurance within Secured Lending, reviewing our customer interactions and processes, ensuring good customer outcomes are achieved and that our people adhere to internal policies and regulatory requirements. This is a unique opportunity to join an industry leading financial brokerage. Aro Money are a highly established and reputable financial lending platform, we work with some of the most prestigious and growing financial institutions globally.

You will be part a very successful team within the ClearScore Group with a clear strategy for success and growth.

What you’ll be doing:

• Conduct end to end quality assurance reviews of secured lending applications, including advice, credit assessments, affordability checks, and compliance with FCA regulations to ensure customers have received a good outcome and that all recommendations are suitable, sustainable and affordable.
• Maintain accurate records of completed QA checks and actions required to rectify any issues or risks which may have been identified.
• Prepare detailed reports on quality findings and present them to senior management to reduce risk throughout the business and improve processes to enhance business and customer good outcomes.
• Identify process improvements to drive business efficiencies and enhance customer experience.
• Support the initial and ongoing supervision and sign off for trainee Advisors.
• Always follow FCA regulations and company expectations.
• Support training initiatives to enhance the quality and compliance awareness of team members and build strong relationships with colleagues to assist with their development
• Assist with call calibration sessions to ensure that quality and compliance are scored accurately and consistently throughout.
• Identify discrepancies, risks, and areas of improvement in lending processes and recommend corrective actions.
• Collaborate with advisors, case managers, management, and other stakeholders to maintain a robust quality framework.
• Stay up to date with industry regulations and best practices, ensuring all processes align with the latest standards.

What we expect from you:

• Proven experience in a Quality Assurance or similar role within the secured lending or financial services sector.
• Strong knowledge of FCA regulations, particularly those relating to secured lending and consumer credit.
• Experience of assessing advice activity and completion of Thematic Reviews.
• Excellent analytical skills with an ability to interpret complex information and identify trends.
• Effective communication and interpersonal skills, with a focus on providing constructive feedback and ability to build rapport with colleagues.
• Highly organised, detail-oriented, and able to manage multiple tasks in a fast-paced environment whilst meeting deadlines.
• Ability to achieve quality targets, whilst maintaining optimum performance levels and high work standards.
• Proficient in Microsoft Office Suite and familiar with quality assurance tools or software.
• Ability to work independently and as part of a team.

Our perks:

• An annual salary of £30k - £35K per annum
• Hybrid working (3 days in the office and 2 days from home)
• Flexible working arrangements to support a healthy work-life balance
• 33 days holiday inclusive of bank holidays
• Supportive team environment with opportunities for career advancement
• Salary sacrifice pension scheme
• Healthcare cash plan with separate balance for dependents
• Life assurance x 2
• Holiday buy & sell scheme
• Cycle to work scheme
• Birthday off + takeaway on us
• Enhanced maternity, adoption or paternity leave
• Enhanced sick pay + income protection for up to 2 years
• Casual and gender-neutral dress policy
• Access to a range of retailer discounts through our various providers
• Fun and inclusive work environment with regular team incentives

If you’re passionate about quality assurance and have a background in secured lending, we’d love to hear from you! 

We look forward to reviewing your application!

At Aro Money we are committed to equality and diversity. We ensure that job criteria are relevant to the successful undertaking of the job. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation, or social status.

As part of any recruitment process, Aro Money collects and processes personal data relating to job applicants. Aro Money is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. Please visit our Data Privacy Statement.