Customer Success Manager

The Company

Cledara helps businesses take control of their software subscriptions. By giving them visibility of their software, cutting excess spend, and streamlining admin we help them focus on the things that matter. 

With 1,000+ customers in 32 countries and 6,000+ software vendors, we’re the world’s leading software management platform.

We’re backed by leading investors, including CommerzVentures, Nauta Capital, Notion Capital, Techstars, and Anthemis.

A fun fact about Cledara is that we have a tradition of sports partnerships and this year announced a five-year partnership with Cambridge United FC.

The Role

This role is focused on ensuring the success and growth of our customers, driving growth/adoption of our product as well as boosting renewals and gleaning strategic insights that improve our product value. This is an exciting opportunity to unequivocally influence our customers. Reporting to the Manager of Customer Success, in this role you will manage a strategic book of business of growth accounts. Some things you will be doing include:

• Manage the success of a portfolio of Cledara SMB customers to deliver consistent value across the entire customer lifecycle

• Coordinate and deliver training sessions to ensure confidence with the Cledara platform and cultivate customer loyalty and accountability
• Work closely with the Customer Marketing team to deliver compelling thought leader content throughout their time with Cledara
• Promote successful adoption, retention, and loyalty leading to a high growth and retention rate
• Gain a deep understanding of our startup customers and how best to engage with different stakeholders for ongoing account growth and success in a lower-touch model
• Perform data-driven reviews and analysis on customer data and synthesize complex information from various sources in simple, easy-to-understand language
• Identify upselling and cross-selling opportunities for collaboration and growth of existing clients and exploring ways to increase customer value

This is a challenging role that requires exceptional customer relationships, negotiation and commercial skills, and exceptional performance. We are looking for someone who is truly passionate about customer growth and advocacy and has a proven track record to talk about!

We are looking for people with;

• Ability to manage influence through persuasion, negotiation, and consensus building
• 2+ years experience working in pre-sales, account management, customer success,  consulting or similar roles related to driving account growth and adoption
• Strong empathy for customers
• Passion for helping our customers achieving their goals
• Demonstrated desire for continuous learning and improvement
• Fluency in English with excellent communication skills
• Previous experience in scale up environment, preferably in SaaS or fintech
• Analytical and process driven mindset

The below would also be a bonus!

• Project management experience
• Comfortable using SaaS products
• Knowledge of basic finance terminology
• Experience with Salesforce

In addition to a competitive salary, we provide the below benefits.

• Access to Private Medical Insurance via Sanitas.
• Food allowance to the value of €100 per month.
• Each year, Cledara provides €500 for approved training, ensuring you have the resources for ongoing growth and development.
• Experience a fantastic working culture that includes regular outings, exciting company offsites, and opportunities for international travel, like our memorable summer gathering in Sitges!
• Enjoy 23 days annual leave plus public holidays.
• Enjoy exclusive access to a corporate ClassPass account, giving you a variety of fitness classes and wellness options to choose from.
• Great tech to work with (including an Apple MacBook)
• A dynamic workspace within a centrally located office, which included an outdoor courtyard, beautiful collaborative spaces, complimentary tea and coffee, and regular social events.

Salary range: €30k - €40k