Operations Assistant (Remote)

ROLE

Are you passionate about creating efficiency and order in fast-paced environments? 

Do you thrive on improving processes, maintaining accurate data, and supporting operational excellence? 

If you excel at organization, have a keen eye for detail, and want to play a pivotal role in the operations of a rapidly growing advertising agency, this position is for you.

As our Operations Assistant, you will report directly to the Operations Manager and contribute to the operational backbone of the company. 

You will be instrumental in:

• Enhancing human resources, recruitment, and onboarding processes.
• Optimizing business operations and processes.
• Managing financial data, bookkeeping, and payroll.
• Ensuring accurate and insightful reporting on key operational metrics.
• Supporting cross-departmental communication and project management initiatives.

This role is critical for maintaining operational excellence and fostering the scalable growth of Client Accelerators.

RESPONSIBILITIES

Financial Management & Reporting:

• Process, validate, and manage all financial data with 100% accuracy.
• Generate and maintain daily, weekly, and monthly financial reports.
• Assist with QuickBooks close-out processes to ensure timely and accurate reporting.
• Support payroll and benefits administration, ensuring timely and error-free execution.
• Create and maintain financial dashboards to track and visualize key metrics.

Recruitment & Onboarding:

• Manage ATS to ensure a seamless recruitment process.
• Screen applicants and coordinate interview scheduling, follow-ups, and candidate communication.
• Support the hiring process to maintain a 4:1 interview-to-offer ratio.
• Oversee onboarding tasks, ensuring new hires meet their '30-Day Challenge' goals.
• Track and report recruitment and onboarding metrics.
• Maintain Job and Candidate profiles on Culture Index.

Process Documentation & Improvement:

• Develop and maintain standard operating procedures (SOPs) and playbooks.
• Collaborate on the design and implementation of '30-Day Challenges' for critical roles.
• Submit validated process improvement suggestions on a weekly basis.
• Document operational metrics and create structured workflows for optimization.

Reporting & Analytics:

• Maintain and improve existing dashboards while creating new ones for operational metrics.
• Provide actionable insights from data analysis to drive decision-making.

Team Support & Project Management:

• Support the Operations Manager in daily tasks and strategic initiatives.
• Coordinate communication across departments to ensure alignment.
• Assist in managing ongoing projects, ensuring deadlines and deliverables are met.
• Serve as a central point for organizing and maintaining documentation, tools, and resources.

RESULTS

You will be measured on the following key outcomes:

Financial Accuracy:

• 100% accuracy in financial statements and reporting.
• Timely and error-free completion of daily, weekly, and monthly reports.
• Flawless execution of QuickBooks close-out processes.

Hiring Efficiency:

• Maintain a 4:1 interview-to-offer ratio.
• Ensure smooth candidate tracking and communication.
• Accurate and timely reporting of hiring metrics.

Process Implementation:

• Submit a minimum of 4 validated process improvements monthly.
• Achieve a 95% completion rate for new hire onboarding milestones.

Reporting & Utilization Metrics:

• Complete weekly reports by 9:30 AM ET every Monday.
• Meet 100% of reporting deadlines with actionable insights.

REQUIREMENTS

• 1-2 years of experience in operations or administrative roles. Agency experience will be preferred.
• Proficiency in Google Workspace, Microsoft Office, and data analysis tools.
• Experience with QuickBooks or similar financial software.
• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication abilities.
• Excellent multi-tasking skills with a proven ability to work independently and manage multiple priorities.
• Experience in process documentation and improvement.

COMMUNICATION EXPECTATIONS

• We use Slack for Internal & Client Communications
• We value over-communication (more context the better)
• We value speed in communication (be prompt in responding or provide context as to why you may be slow to respond)
• Weekly Full Team Meetings
• Daily Stand Ups with Pod Leads

WHO ARE WE?

Client Accelerators is the 'go to' company for coaches, consultants, experts, & authors who want to achieve sustained growth through paid acquisition channels like YouTube, Facebook, TikTok & Google. 

We were the 207th fastest growing company on the Inc 5000 list last year, and have had record growth for an advertising agency, growing an incredible 2,574% over the past 3 years.

We’ve been able to have this record growth because of the incredible results we’ve been able to get for our clients, which has allowed us to speak on stages all over the world on our strategies & tactics to doubling, tripling or even 10x their profits by working with us.

We take a hands-on approach to growing each client we bring in by scripting all of their creatives, video production, tracking, & running their ads on these channels to hit agreed upon targets.

Our proven approach has allowed us to spend over $150 Million Dollars & generate over $300 Million Dollars in verified sales in the past 5 years. Currently, our company is focused on founder-led businesses across the e-learning, SaaS and service-based internet space.

We believe great people are at the center of every successful business. Employees are provided a full suite of benefits, including competitive compensation, healthcare, unlimited paid time off, and a fully remote working environment. (We also have offices in New Jersey, Georgia, & Florida if you’d prefer to work in-person 😃).

What makes Client Accelerators so different? For one, our founder, Mike Buontempo is a consultant himself, who has been consulting with different companies & entrepreneurs for the past 13 years.

Our vision is to attract and hire the very best people to help our clients grow profitably and systematically through paid media.

Client Accelerators Core Values

• We are problem solvers: If you spot a problem in our company or a client’s company, provide a solution. There’s millions of problems, and not as many problem solvers, be the solution.
• Open Source Code: We share what’s working with everyone.
• Empty The Bucket: Picture this, if you just spent two hours cleaning your car, you put all of the cleaning materials away, but you notice you missed a spot. What do you do? You go back, get everything back out, and complete the job to perfection.
• We’re a ‘TEAM’ not a Family: Leaders at CA hire, develop, and cut smartly, so we have Superstars at every position.
• Ownership Thinking: Going out of your way to make sure your actions and the actions of your peers are in the best interest of the company.
• Being The Best: Mastering your domain so you’re the best in the world at it.

PERKS & BENEFITS

• Unlimited Paid Time Off: We trust our employees to manage their time effectively, offering unlimited PTO for a healthy work-life balance.
• Flexible Remote Work Environment: Enjoy the freedom of a fully remote position with optional access to our offices in New Jersey, Georgia, and Florida.
• Professional Development: Access to industry-leading training, resources, and conferences to help you grow in your career.
• Career Growth Opportunities: Collaborate with top professionals in operations, sales, creative, and media buying, with pathways for growth within the company.
• Impactful Work: Be part of a fast-growing, Inc. 5000-recognized company, directly contributing to the success of high-growth clients and innovative marketing campaigns.

If you're ready to bring your skills, energy, and passion for operational excellence to a dynamic and fast-growing team, we want to hear from you!