Customer Support

We are hiring a couple of amazing people to join the team at Cliniko to help with supporting our customers during UK business hours. Most of our customers are healthcare business owners and we love helping them get the most out of Cliniko. We don't care too much about your experience or credentials; we’re far more interested in your personality, passion, and work ethic. A sense of humour helps a lot too! 

What is Cliniko?

Cliniko is practice management software that makes life easy for allied health professionals by handling appointment scheduling, storing treatment notes, running video consultations, and much more. The software is used globally by more than 100,000 people every day.

Our team

Behind Cliniko is a team of 57 people, spread around the world. We work completely remotely, although our base is in Melbourne, Australia. We care more about finding the best person for the job than looking for someone that lives nearby.

We don't have managers, we almost never have meetings, and there are no time sheets to complete. We're responsible, autonomous, creative, and proactive in doing our best for our customers. We're focused on making great software and we take pride in doing good work. It’s also important to us that we have a positive impact on the world.

If you want to know more about how we work, our founder, Joel, gave a talk about it.

What you'll work on

You’ll spend your time supporting Cliniko customers. This includes:

• Responding to chat/email messages from existing customers.
• Helping people decide if Cliniko would suit their business.
• Communicating with people via social media.
• Working with our developers to resolve issues.
• Working with third party integrators to solve customer problems.

Our goal is to do right by our customers in every single interaction, so you'll be empowered (and expected) to provide amazing support.

We are looking for someone to help with coverage during UK business hours (9am to 5pm GMT). We also need the successful person to help with some coverage over the weekend.

We won't consider applications from anyone intending to work outside of these hours; your work day should entirely fall within 6am to 7pm in your local time zone. We understand that some people consider themselves "night owls”, but this won't be a reason to consider you for this role. Instead, please keep an eye out for when we’re hiring in a more suitable time zone for you. We care greatly about the health of our team and their ability to work with us long term. We want to make sure the job is a positive in their lives, and we believe working during daylight hours is important for that.

About you

You want to work in a place where you can do your best work and have fun too. You want to constantly improve. You have empathy and can place yourself in the shoes of the people using Cliniko. 

You have superb English skills (both verbal and written). You are able to communicate your thoughts in a friendly, accurate, and jargon-free way. You appreciate a good Oxford comma.

No matter what your background is, or how you identify, if you feel you would be a great fit here, we encourage you to apply. We are committed to the continual diversification of the team and working to constantly improve our inclusivity, which is crucial to how we work.

How we work

Here are some things that we do a little differently to enable people to do their best work and live a happy life:

• 30-hour work week, full-time pay.
• Flexible hours.
• Work from anywhere.
• Unlimited annual leave (minimum 4 weeks per year).
• Supplied computer equipment.
• Ergonomic furniture.
• Fresh organic fruit delivered weekly to your home.
• Overseas trips for team meet-ups.
• No managers.
• No scheduled meetings.

The salary for this position will be £46,000, or equivalent in your local currency.

The pay is based on the work you'll do with us and the value you'll add to our team. Don't be discouraged if this is above your previous earnings. Your income history is not part of our decision making.

In summary

We're looking for someone special. We don't hire often and when we do, we can get thousands of applicants. We will do our best to offer you a job you can love, and one that lets you achieve your best, but we also expect you to do your part.

You should be absolutely passionate about providing amazing support. You should take pride in your work and be excited to do it.

How to apply

The following page has the application form with a few questions. The “short friendly summary” field needs to give us enough information to be interested in taking you to the next stage. We typically get a lot of applications, so please put some effort into this section. Notably, there's no resume or cover letter submission, so this is your spot to give us some insight into who you are. Be yourself, there’s no need for formality!

There will also be a few other short questions that will require some searching on our website. It's important to answer all of them correctly, as we won’t consider any applications that get any of these wrong.

We recommend not using AI to help you with your application. ChatGPT’s personality just isn’t going to make the cut and get past the first round. As well as probably leading to your application being rejected, you will not be able to rely on AI in the support role that you're applying for. Although we continually test AI tools to see if they can be useful in our workflow, our support team currently doesn't use them because we have found they can lower the quality of our work.

Note: While the form does allow you to upload a resume, it’s only to pre-fill the contact fields for you. We won’t actually see the resume.

Applications are open until the 23rd May, of 2025 at 11:59 pm GMT. 

What you can expect after applying

Once you’ve applied, sit back and relax while we get to work on our side! We’ll be reviewing all the applications as they come in and we’ll get back to you within 2 weeks after applications close. Everyone will hear back from us, successful or not.

If we select you, the next stage will be a short 5 minute chat with our founder, Joel. Following the chat, if you’re still a contender, there will be a support task to complete. These tasks are paid.

Lastly, you’ll meet with some people from our team and then we’ll make the final decision on who we hire. This is the exciting part for us and hopefully also for you. This will happen fast, and the start date will be chosen by the applicant.

We know it’s quite a process to go through, so we want to make sure you know what you’re in for up front. We’ll be transparent with everyone along the way.

One final note, unfortunately due to the quantity of applications we receive, we are not able to provide feedback for those not successful in the first round. In the later stages, we’ll do our best to provide what we can, if requested.

Good luck!