Community Assistant Manager

Community Assistant Manager - Palace Apartments

Who we are:

CloudTen is a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West. Our diverse portfolio of properties, ranging from hotel-to-residential conversions to high-rise lease-ups, to repositioning value add properties, offers renters the options for services and amenities they desire. Long story short – our sweet spot is all things multi-family.

With uncompromising integrity, a passion for providing stellar service, and a commitment to innovation, CloudTen flies high above the status quo. CloudTen’s dedicated team trailblazes new paths to nurture growth and success, building relationships from the inside out. At our core we are People People, thoughtfully trained to support clients, fellow team members and residents alike – always learning forward to create a positive living experience.

About this role:

The Community Assistant Manager responsibility, under the supervision of the Community Manager, for all phases of the operations of an income producing property. This includes personnel functions, leasing, community maintenance, monitoring market conditions, fiscal oversight, advertising, and resident relations. Incumbents must have reliable transportation available and have a valid driver’s license and automobile insurance, as travel to the bank, meeting and other properties will be required.

• ADMINISTRATIVE

• Works closely with the Community Manager in developing an integral team that effectively sells the quality and professionalism of the organization.
• Inspects property common areas, apartment units and grounds on a regular basis.
• Offers recommendations to management regarding improvements to the overall operation of the community.
• Ensure effective move-in and move-out administration with particular attention to consistent apartment inspections.

• FINANCIAL

• Ensures that all rent payments are collected from both current and previous residents.
• Ensures daily community deposits regarding rent collections and any other miscellaneous income.
• Ensures non-payment notices are distributed to all delinquent residents and completes follow-up activity regarding non-payment of rent, or eviction proceedings.
• Adhere to company accounting directives, including but not limited to, weekly and monthly reports, income accounting, expense control and administration and daily bank deposits.
• Maintains a general working knowledge of federal and state laws regarding the collection of delinquent accounts.
• Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions.

• MARKETING/LEASING

• Market apartments by promoting rentals on the phone and in person; demonstrate apartments and community to prospective residents, sell apartment features/benefits, secure commitments, and deposits from prospective Residents.
• Ensures daily input of all resident information in relation to leasing traffic, move-ins, move-outs, apartment conditions, etc.
• Ensure the completion of residential lease administration. Ensures that all leases and addenda are completed accurately regarding addresses, names, rates, etc.
• Maintains up-to-date knowledge of market and competitive properties.
• Ensures timely renewals of existing residents.
• Supports the overall marketing efforts and offers input and suggestions regarding promotions, advertisements, etc.
• Analyzes and monitors the community market conditions to anticipate market changes or trends that could affect the profitability of the community.
• Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training, as necessary.
• Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.
• Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report.

• CUSTOMER SERVICE

• Assists in the handling of resident service requests and various concerns as required.
• Conducts follow-up activity as needed with new and current residents to establish and maintain positive resident relations.
• Ensure that residents are provided with a clean, safe, well-maintained community.
• Maintain high standards of resident service and relations.
• Ensures rents are collected and accurately account for all monies in a timely manner.
• Collect delinquent rents and notify supervisor so they may approve to initiate unlawful detainer actions as appropriate.
• Ensure that maintenance requests are managed as quickly, efficiently, and effectively as possible.
• Represent CloudTen Residential and the community in a professional manner. Maintain a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public.
• Adhere to Fair Housing Policy, ADA, Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy.
• Assist in promoting CloudTen Residential.
• Attends and participates in training seminars as requested.
• Works well as part of a team.

• Property management software experience a plus.
• Entrata, Excel, MS Word, preferred.
• Candidate must have reliable transportation available and a valid driver license.
• Professional Appearance
• Strong Customer Service
• 2-5 years’ experience in property management required.

• Focused with high attention to detail.
• Curious and proactive
• Growth-oriented and well-organized
• Disciplined and self sufficient
• A strong communicator
• Tech savvy

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time-Off/Holidays
• 401(k) Retirement Plan
• Employee Assistance Program

What is Next?

Make the leap and take the shot! Submit your resume to us today. 

CloudTen Residential is an equal opportunity employer and a drug free workplace.  We celebrate diversity and are committed to creating an inclusive environment for all team member.