Ombudsman Intern

If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Then we speak the same language. Welcome to the Wolfpack.

About CloudWalk:

We are one of the fastest growing fintechs on the planet. We kick ass. A unicorn, with millions of happy customers, a hardcore team, and hundreds of millions in funding and revenue. But not your typical startup.

We build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack!

About The Job

As a member of the Ombudsman team, you will help us to listen attentively to the customer, in order to understand their particularities, especially in more complex cases, delivering practical and definitive solutions to their complaints and feedbacks.

Your job will require collaboration between the Legal and CSE teams to ensure a customer journey based on excellence.

• Assisting in receiving, handling, monitoring, and responding to customer demands.
• Supporting the drafting of responses to the Citizen's Demands Registration System (BACEN-RDR) and municipal and state PROCONs.
• Interfacing with other teams to align strategies and suggest improvements on products and processes.

• Excellent written and oral communication skills.
• Excellent Portuguese communication.
• Intermediate English skills.
• High attention to detail.
• Strong organizational skills.
• Good analytical skills.
• Fast learning.
• Love for technology.
• Ability to be flexible with changing priorities in a fast-paced environment.

We are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.

As a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.

Diversity and Inclusion

We believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.