Agent Telemarketing - Business Information

Coface is one of the leaders in trade credit insurance and business information products, helping around 50,000 customers build successful, growing and dynamic businesses all around the world.  

We offer our clients tailor-made risk management solutions based on our global data coverage and our in-depth risk assessment expertise.

Coface’s experience means we can provide high-quality, high-value data to our clients. Our business information services help them with their risk management and operational decision-making.

We are looking for a new colleague for the Sales Support Specialist position in Romania!

• You will contact potential customers to schedule meetings for the Field Sales Team;
• You will need to inform them about the company's products & services;
• You will need to have a professional discussion with a decision point in the company;
• You will enter and update customer information in the database;
• You will need to include the meeting in Outlook calendar for both colleague and potential client;
• You will carry out the activity according to the company's internal policies;
• You will keep records of calls and note useful information;
• You will need to offer support to the Field Sales Team regarding the administrative tasks;
• Learn details about our products;
• Meet company expectations for excellent customer service;
• Address any questions or issues customers may have.
• Achieving monthly target that consists of 60 scheduled meetings (face to face and Teams meetings) and contacting 30 companies each day;
• Commit to departmental and individual KPI/ goals that may vary.

• Proven track record of successfully meeting sales quota preferably over the phone;  

• Good knowledge of relevant computer programs (e.g.CRM software) and telephone systems; 

• Ability to learn about products and services and describe/explain them to prospects;  

• Excellent communication and interpersonal skills;  

• Cool-tempered and able to handle rejection;  

• Good negotiation skills with the ability to resolve issues and address complaints;  

• Excellent knowledge of English;  

• Typically 2years of experience, preferably in Telesales field / completed university degree; 

• Learning and development opportunities through internal/external courses and trainings;

• The opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field; 

• Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance; 

• Regular and interesting team building activities.  

• Vendors discount programs (Therme, WorldClass, Bookster, Lensa, etc);
• Fruit day in the office;
• Other benefits (lunch tickets, gift tickets for Christmas and Easter, vacation tickets);
• Hybrid way of work;
• Flexibility of the working program in the desired interval in the morning.