Project Manager - US

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.

Your new role - Project Manager – US

Location - Dallas, Texas (Onsite/Hybrid)

We are seeking a proactive, delivery-focused Project Manager to drive successful implementation and delivery of client-facing projects in line with scope, budget, and timeline. In this role, you will lead complex projects from initiation to close, ensuring all activities align with the agreed Statement of Work (SOW) and deliver measurable value to our enterprise customers. You will serve as the main client contact and ensure internal and external teams are aligned to project outcomes.

Your responsibilities will include

• Own full lifecycle project delivery, from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
• Develop detailed project plans aligned with the SOW, with defined timelines, milestones, and deliverables.
• Lead multiple projects concurrently, with potential team leadership responsibility for other Project Managers and coordination with cross-functional teams.
• Track action items and enforce accountability across all stakeholders to maintain project momentum and resolve issues promptly.
• Identify and mitigate risks early, manage escalation effectively, and implement robust contingency plans.
• Lead post-project evaluations, capturing lessons learned, and proactively recommending process improvements for future projects.
• Communicate clearly and regularly with internal and external stakeholders, including project sponsors and executive leadership.
• Foster a culture of collaboration and excellence across all project teams.

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

About you

• 5+ years of experience as a Project Manager delivering enterprise-level projects, preferably in the Contact Center or Conversational AI space.
• Proven experience managing multiple, simultaneous projects within a professional services or consulting environment.
• Strong understanding and application of Agile and Waterfall methodologies.
• Strong interpersonal skills, with a proven ability to build relationships and influence across departments and client stakeholders.
• Highly organized and detail-oriented, with exceptional time and risk management skills.
• Proficient in project management tools and software (e.g., MS Project, Jira, Asana, Smartsheet).

Life at Cognigy -  What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include -

• Attractive and performance-oriented salary
• Medical, Dental, Vision, Life, & Disability insurance
• 401(k)
• Unlimited leave
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement

Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.