Sr. AR Accountant

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. 

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts: Team, Trust, Transparency, Technology.

Your new role: Senior AR Accountant
Location: Düsseldorf or remote (Germany)
Your responsibilities will include:  

• Creation of & Issuing of Customer billings / invoices (from approved SO’s)  
• Customer Communications relating to invoices / billings / collections
• Customer corrections (billing schedules)
• Generating customer invoices according to contracts, company policy & practices  
• Reviewing customer contracts and orders for accuracy and adherence to policy,
• Processing the AR accounts and incoming payments received, whilst maintaining accurate customer records
• The onboarding of our Customers and the related vendor management software setup that some Customers require for the submission/receipt of our invoices
• Reconciling the accounts receivable ledger in NetSuite, manages AR records
• Handling day to day AR transactions, verify discrepancies, make corrections and resolve any Customer’ billing queries & requests
• Facilitating on time payment of AR invoices due by handling our full dunning process
• Generating & Maintenance of various department reports detailing accounts receivable status (on a monthly, weekly and adhoc basis)
• Handles Billing schedules and Customer Billing & cash incoming forecasting
  

Growth Potential: 

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience. 

About you

• Minimum of 5 years of experience in accounts receivable or a similar role (Must have experience in the OTC process)
• Ability to calculate, post & manage accounting records accurately – understands & applies accounting principles  
• Experience with accounting software, such as Datev, SAP, MS Dynamics, Sage, or NetSuite
• Experience with Revenue Recognition principles and practices
• Proficiency in Microsoft Office, particularly Excel
• Good organizational and time-management skills
• Strong attention to detail and accuracy
• Ability to prioritize tasks, & work independently in an organized manner
• Excellent customer service, team, collaboration, and communication skills (both written ​and verbal) 
• You have fluent German language skills and can communicate effectively in both German and English

Sounds like you? Come and join us!

Life at Cognigy - What we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more
  

Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.