Customer Service Representative - Silent Channel

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company’s

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview:

When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative – Silent Channel, you’ll play a vital role in sales order processing in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of duties such as processing securities and insurance orders, handling escalated client issues, and responding to client inquiries in a timely fashion. It’s an opportunity to showcase your customer experience and expertise and assist us in creating customers for life!

• Process all securities & insurance sales orders assigned through sales rep engagement, direct client contact as needed, or via automated order processing queue 
• Ensure the timely and successful delivery of information in response to client inquiries 
• Communicate clearly to sales team members all client issues and challenges that have been escalated to ensure cross-functional alignment and a high standard of care
• Assist with customer order requests or issue escalations as needed, including but not limited to order processing and account status 
• Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.
• Excellent interpersonal, written, and verbal communication skills.
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
• Reliable in-home internet connection
• Dedicated, quiet, and distraction-free workspace
• Work-from-home experience preferred
• Prior Experience Required:
• High school diploma or equivalent
• Proficiency in Microsoft Office

• 401(k) matching  
• Health, Dental & Vision Insurance  
• 20 days of PTO  
• 9 paid holidays 
• Paid 2-week training  
• Maternity leave  
• 2 perfect days a year 
• 3 floating holidays (prorated from when you start) 
• Growth opportunity and career path (Ability to learn additional brands) 
• Bonus incentives monthly and quarterly  
• Employee Assistance Program  
• Professional Education Coursework  
• Tuition Reimbursement

• Set schedule
• Full-Time 8:00am - 5:00 pm CT (Schedule after training)
• Some holiday coverages may be required

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!