Case Manager

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Case Manager provides comprehensive case management from time of enrollment through program completion and transition into community reintegration for adults who are homeless - including those with disabilities - suffering from drug and alcohol addiction, mental illness and seeking transitional and permanent housing.  Assists Residents with needs related to addiction recovery, primary care, mental health, housing and benefits. The Case Manager is central in understanding every aspect of the Resident’s case in order to continually move each individual through successful program completion and community reintegration. This includes linking residents to local community resources including primary and behavioral health care, employment opportunities and housing supports. Additionally, the Case Manager is responsible for linking residents from Ft. Lyon programs to already existing employment and vocational providers in the community, assisting in job development activities, including education, providing supportive employment services to all project participants, overseeing internal transitional employment positions within CCH, and overseeing other special and/or short-term employment projects.  

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Participates in intake, orientation and engagement of new Residents.
• Provides ongoing engagement and assessment of Residents in order to develop and update person-centered, strengths-based Goals and Objectives (GO) plans.
• Facilitates access and follow-up with community based primary and behavioral health care providers.
• Meets with every Resident on assigned caseload a minimum of 2x/month to assess progress, assist with daily and weekly schedule, conduct room check, review GO plan and schedule staffing as necessary.
• Evaluates residents’ needs through regular contact, including crisis intervention as necessary.
• Manages each Resident on assigned caseload from intake to community transition.
• Provides regular group meetings with entire caseload to help build community and share resources.
• Assists with managing the Residential Community milieu through regular, informal contact with Residents, both on and out of assigned caseload.
• Provides backup case management coverage as needed.
• Provides transportation for Residents as necessary.
• Acquires goods and services for Residents based on determined need (e.g., housing, personal identification information, benefits acquisition, health insurance, food, medication, treatment etc.).
• Participates in team and supervisory meetings as assigned.

• Bachelor’s degree in social work, counseling or similar field preferred. Relevant experience may substitute for education/training.
• Experience working with disenfranchised persons a plus.
• Must have own automobile, proof of insurance, valid drivers’ license and ability to transport clients.

• Sound critical thinking and decision-making skills.
• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
• Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
• Knowledge, work history and/or education specific to case management, addiction, mental health and homelessness.
• Knowledge of clinical and evidence-based practices used to promote client recovery.
• Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones.
• Must demonstrate proficiency in all agency-wide database systems including HMIS.
• Effective verbal, written and interpersonal communication skills.
• Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment.
• Able to provide case management, education and peer group sessions to clients with substance abuse and/or mental health problems.
• Able to advocate and negotiate in an assertive but tactful manner, both internally and with community agencies, to have clients’ needs met.
• Able to maintain client confidentiality.
• Able to maintain a flexible work schedule, including some evening and weekend work.
• Able to pass automobile insurance carrier’s motor vehicle record investigation.
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Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.