Client Access Coordinator

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Client Access Coordinator plays a pivotal role in supporting the efficient operation of integrated health services clinics. This position is responsible for overseeing administrative systems, facilitating clinic flow, and providing training and guidance to Client Access Representatives. The Client Access Coordinator works collaboratively with a multidisciplinary healthcare team to ensure a seamless patient experience and optimal utilization of clinic resources and serves as a key contact for both staff and clients

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Training and Support: 

• Oversee training and orientation for all new Client Access Representatives, including scheduling appointments, verifying insurance eligibility, answering phones, and managing messages. 

• Shadow new hires to ensure task accuracy and provide constructive feedback. 

• Empower staff to take initiative and troubleshoot issues independently using the training resources and standard work provided to them. 

• Facilitate clinic flow through active schedule management, including opening and closing assigned clinics and buildings. 

• Provide coverage for staff shortages, including breaks, lunches, and vacations. 

• Assist the Client Access Manager with provider and staff scheduling. 

• Communicate with clients via phone, patient portal, or email to address concerns and inquiries. 

• Support revenue cycle functions, including insurance verifications and billing corrections 

• Assist management in supporting client access staff with audit findings to improve accuracy of work.  

• Assist management with special projects and operational implementation. 

• Attend and help lead staff meetings, committees, workgroups and trainings as requested by management.  

• Demonstrate competency in electronic health records (EHR) and other software, with a commitment to continuous learning. 

• Compliance and Safety: 

• Ensure adherence to safety standards and maintain complete COVID-19 vaccinations, as defined by the CDC and local health authorities. 

• High school diploma or GED. 
• Minimum of one year of customer service or front desk experience in a medical office setting. 
• Preferred: Six months of employment with Colorado Coalition for the Homeless. 

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.