Resident Services Coordinator II - Forum/Fitzsimmons

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Resident Services Coordinator II will work in partnership with the Services Program Managers, Property Management, and Voucher Assistance providers.  The RSC will function as a critical information and organizational hub for the management of Key Performance Indicators (KPI’s) that drive housing retention, grant performance, and sustainable operations. They will facilitate client focused housing retention, blended management, and one-on-one client meetings with the goal of achieving the 5 guiding principles of housing retention (Consistency, Fairness/Equity, Swiftness, Transparency, Empowerment/Inclusion). 

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Collect, organize, and distribute KPI metric data across the program and agency
• Contribute to the development of a safe, sustainable community by fostering collaborative partnerships among program clients/residents and staff
• Maintain current knowledge of grant expectations, deliverables, and reporting requirements, and assist with the daily efforts to engage participants in services identified on their care plan 
• Document delivered services and/or resident contacts in accordance with grant requirements and CCH documentation systems, policies and procedures
• Ensure new residents are effectively oriented to the property, program, and amenities within the surrounding community (e.g., collaboration with pre-housing educational resources, collaboration with voucher providers, coordination of lease-ups)
• Manage client needs/incentives/activities budget in partnership with the program manager
• Operate the Good Neighbor Incentive Program at the property including maintaining an incentives inventory for the property
• Increase participants’ access and engagement in primary medical care, mental health services, and substance abuse treatment services through an interdisciplinary team approach
• Facilitate client access to the Stout Street Health Center through collaboration, coordination of on-site visits, and educational resources for residents on accessing care
• Maintain strong communication and cooperation with support services and property management staff. Participate within an interdisciplinary team focused on creating a positive living environment at a supportive housing facility
• Develop a strong working knowledge of all supportive services, housing programs, and funders affiliated with the property while maintaining effective communication with each stakeholder
• Maintain current knowledge of the housing vouchers through collaboration with the Housing Assistance Department and program leadership to ensure optimal utilization of housing voucher resources
• Work collaboratively with property management, program services departments, community partners, and social service providers to address short- and long-term needs of program participants/property residents
• Facilitate the Housing Retention Program, which includes weekly subcommittee meetings, conducting client interventions, and follow-up tracking
• Effectively assess and diffuse crisis situations that may occur on-site by using de-escalation techniques, calling proper authorities in the event of an emergency, and thoroughly communicating and documenting incidents and outcomes as appropriate
• Develop and implement creative on-site educational opportunities, social services, and community building events based on residents’ needs and interests (included by not limited to: outings, community meetings, Resident Councils, educational groups, financial education, life skills, etc.)
• Perform other duties as assigned

• Sound critical thinking and decision-making skills
• Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations
• Knowledge of mental health disorders, substance use, and crisis intervention
• Skilled in meeting facilitation and mediation

• Bachelor’s degree in Social Work or related field required
• Experience providing educational and/or social services to adults with severe and persistent mental illness or co-occurring disorders
• Experience in mental health, substance use, permanent supportive housing, crisis intervention, and Trauma Informed Care strongly preferred
• Demonstrated competency in working with people from diverse backgrounds and ability levels
• Ability to communicate and cooperate effectively with property management, Supportive Services staff, housing voucher providers, and representatives from other agencies  

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.