District Success Account Manager

CommonLit is a nonprofit education technology organization dedicated to ensuring that all students, especially students in Title I schools, graduate with the reading, writing, communication, and problem-solving skills they need to be successful in college and beyond. We envision a world where all students get the opportunity to have a world class education. We operate an online reading program for grades 3-12, www.CommonLit.org, that is used by teachers in over 90,000 American schools.

Since 2015, CommonLit has offered free literacy resources  to students and teachers. CommonLit’s reading program has become widely implemented in schools and districts across the United States. Since 2017, CommonLit’s Partnerships Team has also sold premium instructional resources and services to schools and districts that are looking to seamlessly and effectively roll out CommonLit’s reading program to their teachers. In this role, the District Success Account Manager will work closely with CommonLit’s partner schools and districts to ensure customer success and satisfaction. 

More specifically, the District Success Account Manager will start the year by leading onboarding and virtual professional development sessions  for administrators and teachers in partner districts. Throughout the school year, this person will monitor usage data and proactively troubleshoot technical and instructional challenges to ensure that our partners fully and effectively implement CommonLit’s digital program. Towards the end of each school year, this person will also be responsible for working with administrators to extend and potentially expand their team’s contract with CommonLit. Performance-based commission is awarded to District Success Account Managers based on their success in renewing and expanding school district contracts with CommonLit. 

The ideal candidate should have at least 5 years of demonstrated success teaching a literacy-based subject (ex: ELA, Social Studies, Reading Intervention) or working for other literacy-based organizations, companies, or instructional programs. The candidate may also have experience in account management, sales, customer service, and/or hospitality.

We are looking for a candidate with excellent writing and oral communication skills, attention to detail, a strong ability to identify and troubleshoot customer roadblocks, experience utilizing a data-driven approach to solve problems, and a hunger to learn quickly. This is a position that offers many opportunities for professional and compensation growth.

Deadline to apply: Friday, February 28, 2025 by 5pm ET

Note: CommonLit will not be considering any educators who are currently in the classroom for this role. The anticipated start date for this role is early May. If you are a current educator, we invite you to keep an eye on our Careers page for future opportunities.

• Develop a comprehensive understanding of CommonLit’s digital literacy program and technology platform
• Build strong relationships with administrators in CommonLit’s partner schools and districts
• Effectively onboard, train, and support partner schools and districts
• Proactively monitor usage, adoption, satisfaction, and overall customer health
• Creatively and strategically manage partners at risk of churn and identify opportunities to extend and deepen contracts with districts
• Troubleshoot customer roadblocks or challenges throughout the school year to  ensure that CommonLit’s digital literacy program is effectively implemented
• Ensure customer satisfaction and retain/renew a high proportion of accounts managed
• Effectively learn to utilize software tools such as Salesforce, Slack, Zoom, GSuite, HubSpot, Notion, etc. that are commonly used throughout the organization
• Closely collaborate with many CommonLit teams including sales and product development

• A Bachelor’s degree
• 5+ years of relevant work experience
• Required: Experience working with communities of color
• Preferred: Evidence of success as a teacher in K-12 education
• Bonus: Experience in account management, customer service, sales, hospitality
• Strong entrepreneurial spirit and eagerness to work in a fast-paced environment
• Strategic thinker, self-starter, with strong time management and organizational skills
• Strong attention to detail and desire for feedback

• This role involves prolonged periods in a stationary position at a desk and working on a computer

Deadline to apply: Friday, February 28, 2025 by 5pm ET

Salary and Benefits

Salary: $75,000 plus benefits and performance-based commission (typically $8k-15k in Year 1)

At CommonLit, we are committed to fostering a supportive and inclusive company culture that values work-life balance and adapts to life’s changes. We offer a comprehensive benefits package designed to support our employees’ health, well-being, and financial security:

-Health, dental, and vision insurance

-HSA and FSA Plans, including Medical FSA, Limited FSA, and Dependent Care FSA options

-Company-sponsored basic life insurance, with additional options for supplemental life insurance

-Legal insurance

-401(k) retirement plan with a 4% safe harbor employer match

-Access to exclusive discounts, including pet insurance, hotel booking discounts, and more

-Pre-tax commuter benefits for employees in the D.C. metropolitan area

-Remote work support, including a home office set-up stipend

Generous time off, including:

-16 paid holidays annually

-Paid time off accruals and sick leave

-Paid family leave, including caregiver leave, medical leave, and 12 weeks of paid parental leave

-2 floating holidays

-Volunteer and school visitation leave

-Jury duty leave

-Bereavement and compassionate leave

-Flexible work options

As a remote-first organization, CommonLit has team members in nearly 30 states and Washington, D.C. We strive to create a collaborative and engaging workplace through various connection opportunities:

-Monthly remote activities, such as dumpling-making, yoga, and virtual escape rooms

-Monthly "CoffeeLit" sessions for connecting with colleagues

-Learning and development opportunities for teams and individuals

As an equal opportunity employer, CommonLit values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or an other legally protected characteristics. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at careers@commonlit.org

Reminder: CommonLit will not be considering any educators who are currently in the classroom for this role. The anticipated start date for this role is early May. If you are a current educator, we invite you to keep an eye on our Careers page for future opportunities.