Copilot Studio Engineer

Who We Are   

At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge, and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner, a ServiceNow Elite Partner, and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst. 

Who We’re Looking For  

We are excited to add a Copilot Studio Engineer to our Modern Workplace team to help our customers adopt private, public and hybrid cloud solutions. In this role, you’ll work on a team of customer-focused professionals committed to defining technical strategy, designing, and delivering customized AI-driven workflows and integrations using Microsoft’s Copilot Studio. This role is highly focused on technical development and implementation, ensuring seamless integration of AI solutions with enterprise systems. 

At Concurrency, we believe in living out our core values every day. These principles guide our actions, decisions, and interactions: 

Our Core Values 

Be Yourself: Be the best version of your whole self. Your authenticity matters.

Be Bold: Bravely and respectfully take risks and challenge the norm. 

Have a Growth Mindset: Be open to learning and apply your expertise. 

Be the Difference: Ensure that every interaction with your colleagues, clients and community improves their lives. Pay it forward. 

Assume Positive Intent: Lead with giving the benefit of the doubt. 

• Design and implement intelligent workflows, custom AI agents, and automation solutions using Copilot Studio.
• Develop and test conditional workflows, triggers, and advanced automation to meet client-specific requirements.
• Create and manage integrations between Copilot Studio and enterprise systems such as CRMs, ERPs, and SharePoint.
• Configure data connectors and APIs to enable robust and secure data flow between systems.
• Collaborate with customer and solution architects to translate requirements into technical designs.
• Develop and maintain data mappings, workflows, and configurations to ensure AI solutions function as intended.
• Perform unit testing, troubleshoot issues, and refine workflows for optimal performance and user experience.
• Ensure all technical implementations adhere to industry standards and organizational governance policies.
• Monitor deployed AI agents and workflows, collecting data to assess performance and identify improvement opportunities.
• Analyze feedback from users to fine-tune AI workflows and enhance solution accuracy and efficiency.
• Implement iterative changes based on evolving client needs and business objectives.
• Create and update technical documentation, including workflows, configuration details, and troubleshooting guides.
• Provide technical support during and after solution deployment, assisting with issue resolution and maintenance.
• Contribute to the knowledge base by documenting reusable components and best practices for future use.

• Hands-on experience with Microsoft Copilot Studio for creating AI-driven workflows and agents.
• Proficiency in no/low code API integration and data connectors to enable communication between systems.
• Strong understanding of data management, including mapping, validation, and transformation.
• Familiarity with programming or scripting languages such as PowerShell, Python, or JavaScript.
• Knowledge of natural language processing (NLP) and AI technologies to customize generative AI outputs.
• Understanding of compliance and governance frameworks in solution design.

• Experience with Microsoft Power Platform (e.g., Power Automate, Power Apps).
• Familiarity with Microsoft Dataverse or other relational database systems.
• Prior experience in AI solution development or enterprise system integration.
• Certification in Microsoft Power Platform or related technologies is a plus.

Concurrency is committed to revolutionizing consulting by embracing diverse perspectives, fostering collaboration, and promoting resilience. Our workplace is both innovation-driven and enjoyable. We provide flexible work schedules, competitive compensation, and comprehensive benefits for our employees and their families. Additionally, all team members have access to recognition programs, comprehensive training opportunities to thrive both professionally and personally.