Facilities Coordinator

Location: London (Farringdon Office)

Reporting to: Facilities Manager

Working hours: Full time (9day Fortnight companywide)

Contract type/duration: Permanent  

Band: 1.2

Salary: £30,000 to £33,000 (Dependent on office location and proven ability)

Closing date: 2nd March 2025

The Role

You will be part of a team responsible for delivering the day-to-day operations and facilities services for Connected Places Catapult (CPC).  You will be based primarily in Farringdon, London at Connected Places Catapult’s innovation hub, known as the Urban Innovation Centre (UIC).  The UIC is home to our largest office and has event spaces where we host a high-quality program of internal activities plus commercial events and exhibitions to successfully engage our current stakeholders and new audiences.

When not based in London, you will help to deliver facilities support, in person and remotely, to our colleagues who are based in Connected Places hubs around the UK. 

The role is varied, perfect for a bright, enthusiastic and hardworking individual.  It offers a great opportunity to work in fantastic spaces, learn on the job and develop a wide range of skills in Facilities Management.
 
The nature of this role means it involves a significant amount of manual handling and some travel.

Key Responsibilities

Facilities and Operations:

• Be an ambassador for the Facilities team ensuring that all staff, clients, visitors and contractors receive a warm and professional welcome and great service at the our locations
• Front of House and Reception duties i.e. security passes, stationery orders, couriers, mail, helpdesk enquiries etc.
• Take ownership of the visual standards of our buildings – specifically reception areas, meeting rooms, kitchens and common areas
• Involvement in the delivery of hard and soft Facilities Management (FM) services
• Work closely with third party suppliers and contractors
• Help to deliver FM projects including office moves, refurbishments etc.
• Raise requisitions for the purchase of goods and services via internal system in line with the organisation’s purchasing policy

Health and Safety:

• Be aware of Health and Safety responsibilities and assist with ensuring a safe working environment
• Fire Warden and First Aider duties

Events:

• Carry out meeting room set ups.  Involves manual handling – moving and lifting of furniture and equipment
• Help to organize the hospitality service to meeting rooms including preparing, serving and clearing away tea/coffee/catering
• Ad hoc support and attendance at CPC-run events

All Company:

• Ensuring an ethos of equity, inclusivity and diversity underpin your work activity, contributing to inclusive innovation across all Catapult activities 
• You may be required to undertake any other reasonable duties to support the Catapult in achieving its strategic outcomes and ensure effective business operations.

Essential: 

• Proven experience as a Facilities Officer or Coordinator or work in a Facilities setting
• You have a great attitude – friendly, outgoing, positive and confident with strong Customer Service skills/experience
• Experience of soft and hard FM services focusing on Mechanical and Electrical services (M&E)
• Familiar with BMS systems (preferably Trend 365)
• Health & Safety awareness and maintaining safety standards
• You can demonstrate good team-working and problem-solving skills
• You have excellent written and spoken English language skills
• You are a quick and independent thinker
• Able to prioritize tasks and deliver to deadlines with great attention to detail
• You are resilient and can rise to challenges

• You are experienced in carrying out manual handling or physical tasks
• Computer literate with experience of Office (Outlook, Word, Excel and PowerPoint)
• You love organising people, events & spaces
• You are keen to develop and follow a career in Facilities Management
• Fire Warden and First Aid responsibilities
• Ability and willingness to work flexibly as required
• Willing to travel to other sites as required

• 9 day fortnight for everyone, we have a full company shutdown every other Friday.
• 23.5 holiday entitlement for everyone, with pro-rata calculations for part-time employees, along with a Christmas shutdown period for additional days off.
• Competitive pension, up to 10% company contribution to help you save for your future.
• Two paid days of volunteering leave per year (pro-rata for part-time employees) to support charitable activities.
• Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members.
• Cycle to Work Scheme encouraging a healthy and sustainable commute.
• Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well-being.
• Payroll Giving scheme, allowing regular charitable contributions from pre-tax income, maximizing the impact of your donations.
• Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities.
• Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates – provides employees with free, expert mortgage advice and end-to-end mortgage support from the application process through to completion.

Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.