L3 Network Engineer (AU IT Services, Hybrid)

Schedule: Monday to Friday (09:00 AM - 06:00 PM AEST)

What are we looking for?

Skills Required:

• At least 5 years of experience in a similar role, ideally in an MSP environment
• End-user device troubleshooting
• Experience supporting the Office 365 suite
• File Share, OneDrive, SharePoint, Entra/AD user administration
• Experience with Windows Server, Azure, virtualization, and backup environments
• Experience supporting UC tools such as Teams Calling, 3CX, 8x8, etc.
• Experience with remote working tools such as RDS, AVD, Citrix, VPNs, etc.
• Experience in working in a security-conscious environment, using security tools such as SentinelOne, Proofpoint, CrowdStrike, etc.
• Experience with networking technology such as routers, switches, firewalls, DHCP, DNS, internet connectivity, etc.
• Technologies: SD-WAN, SASE/SSE, Traditional Routing/Switching (BGP/OSPF, etc.), Security/Firewalling/IDR (Incident Detection and Response)/SIEM (Security Information and Event Management)

Nice to Have:

• Preferred tools – FortiManager, FortiAnalyzer, Aruba Central, Meraki, NCentral N-Able
• Preferred vendor experience – Cisco, Fortinet, Zscaler, HP Aruba, Darktrace, ThreatLocker
• Relevant industry certifications - Cisco (CCNA/CCNP), Fortinet (FCP/FCSS), CompTIA Security+, etc.

What will you do?

• Manage the incoming flow of workby prioritizing and managing your ticket queue and serve as the Level 3 escalation point for network and network security tickets by demonstrating expertise in troubleshooting
• Maintain customer networks with a multivendor infrastructure, proactively enhancing network performance, and ensuring compliance with industry standards
• Own tickets through to resolution and escalating to other teams or vendors when required.
• Liaise with customers and internal teams to ensure satisfactory resolution of tickets.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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