Senior Product Designer - AI Experimentation (f/m/d)

As a Senior Product Designer - AI Experimentation at Contentful, you'll take charge of leading discovery workshops and crafting user-centered designs. Your responsibilities will include collaborating with development teams, conducting user research, and delivering high-quality design artifacts such as prototypes and UI mockups. You'll also play a critical role in shaping product goals that align with business objectives.

To qualify for the Senior Product Designer - AI Experimentation role at Contentful, you should have a minimum of 5 years of experience in product design, particularly in systems and interaction design. Familiarity with design systems and a strong understanding of user research methods will also be advantageous. Excellent communication skills, a proactive attitude, and the ability to navigate ambiguity are equally important.

At Contentful, we are committed to our employees' growth. As a Senior Product Designer - AI Experimentation, you’ll have access to a personal annual education budget to enhance your skills. We also host various workshops, seminars, and networking events that encourage continuous learning and professional development.

The work environment at Contentful is dynamic and collaborative, allowing you to thrive as a Senior Product Designer - AI Experimentation. You will work with passionate design generalists in a culture that values inclusivity and creativity. Our hybrid work model also ensures flexibility for employees, offering the perfect balance between in-office collaboration and remote work.

While not mandatory, experience designing Generative AI solutions is a strong plus for the Senior Product Designer - AI Experimentation role at Contentful. Familiarity with AI technologies will help inform your designs and contribute to innovative user experiences in this rapidly evolving field.

In your role as a Senior Product Designer - AI Experimentation at Contentful, you will make a significant impact by leading initiatives that enhance user experiences and drive measurable results. Through user research and collaborative design strategies, you will empower development teams and help elevate the quality of our platforms, making content a strategic business asset.

Contentful offers an extensive range of benefits for Senior Product Designers, including stock options, a generous paid time-off policy, and an annual wellbeing stipend. We prioritize work-life balance and provide resources for professional development, such as education budgets and team-building activities. Our commitment to employee wellness creates a supportive workplace.

When responding to this question, describe a project where you actively involved users in the design process. Detail the methods you used to gather user feedback, how you integrated that feedback into your designs, and what the outcome was for both the users and the project. This showcases your ability to prioritize user needs while balancing business objectives.

Explain your step-by-step approach to user research, starting from defining research goals to choosing methodologies like surveys, interviews, or usability testing. Convey the importance of analyzing research findings and iterating on designs based on user feedback to ensure that the final product meets users' needs effectively.

Discuss your strategies for conflict resolution in team settings, emphasizing active listening and open communication. Provide an example of a past conflict, how you addressed it, and the impact it had on team dynamics and project outcomes. This shows your leadership and collaboration skills.

Share specific examples of how you've utilized design systems in your previous roles. Highlight your understanding of their components and how they help maintain consistency across products. Discuss your role in contributing to or evolving existing design systems to meet project needs.

Outline the metrics or KPIs you incorporate to evaluate design success, which might include usability test results, user satisfaction ratings, or performance metrics post-launch. Emphasize your focus on a data-driven approach to continuously improve designs based on measurable outcomes.

Describe a workshop you've led, detailing the objectives, participants, and the structure you employed to encourage engagement. Highlight any tools or activities that were particularly effective in achieving alignment among stakeholders and generating creative ideas.

Share your strategies for maintaining user advocacy under pressure. Discuss how you prioritize user feedback, identify essential features, or suggest incremental changes that align with business needs while still considering the user's voice.

Discuss the importance of collaboration with other team members and departments. Provide examples of collaborative projects and explain how collective brainstorming and feedback improved the final design outcomes.

Articulate your methods for professional development, such as following design thought leaders, participating in industry events, or engaging in online courses. Show how this commitment to learning informs your design work and helps you innovate.

Explain how you approach AI-driven design, focusing on user experience considerations such as trust, ethics, and clarity. Discuss any relevant experience you have designing AI solutions and how you ensure that users can easily understand and interact with these systems.