Customer Care Agent (Customer Service)

Continental Disc Corporation, LLC (“CDC”) designs and manufactures safety-critical products that protect pressure-containing vessels from catastrophic failure. CDC is headquartered in Liberty, Missouri (outside Kansas City), and has manufacturing operations in Houston, Texas, and Ahmedabad, India with additional sales offices in India, the Netherlands and China. CDC benefits from one of the most recognized brands in its industry and a reputation for outstanding quality earned over its more than 55 years of operation. CDC’s customers include blue-chip companies in the chemicals, oil and gas, pharmaceutical, general industrial, aerospace, defense, food and beverage, municipal, and other markets globally.

Under moderate supervision, a Customer Care Agent accurately processes orders to ensure proper manufacturing and shipping of products.

• Generate, verify and maintain a variety of departmental reports as needed, including, but not limited to, daily sales log, backlog report and open order report.
• Enter and track orders through the system.
• Finalize customer acknowledgements and send to customers.
• Within existing departmental guidelines, resolve discrepancies between confirmation order information and

order processing information.  Forward to appropriate personnel.

• Revise and update orders as necessary.
• Receive incoming calls from customers and verify existing order status.
• Perform other duties as assigned, based on workload and business need.

EDUCATION AND EXPERIENCE:

• High school diploma or GED.

• 6 months experience in both data entry and customer service.

TECHNICAL / FUNCTION SPECIFIC:

• Accurate alpha-numeric keyboarding skills.
• Basic reading skills.
• Basic math skills.
• Excellent verbal communication skills
• Working knowledge of computers sufficient to successfully use company ERP system, Microsoft Windows

and Office.

BEHAVORIAL:

• Sincere dedication to the best interests of the company, its customers and employees.
• Concern for quality, accuracy, and safety.
• Attention to detail.
• Ability to prioritize and manage own time efficiently to meet deadlines.
• Positive attitude and ability to work well with others, including peers, members of management and outside vendors, representatives, customers and visitors.

PHYSICAL REQUIREMENTS:

• Sufficient manual dexterity to successfully use a computer.
• Ability to sit for extended periods of time, up to 8 hours per day, though possibly more.
• Sometimes required to stand and/or walk, up to 1 hour per day, and make occasional trips from the office area to the manufacturing area.
• Ability to wear all required personal protective equipment when in the manufacturing area, including, but not limited to, safety glasses and safety shoes.

Medical, Dental, Vision, FSA and 401K with Match eligible day one. Employee Assistance Program, Short Term Disability, Long Term Disability, Basic Life, Voluntary Life, Voluntary Accident, Voluntary Hospital Indemnity, Voluntary Cancer Plan, Fitness Room, Safety Shoe Reimbursement, Prescription Eye Glass Allowance, 12 Holidays* (one floating) , Paid time off, Tuition Reimbursement and so much more.

Equal Opportunity Employer

As an Equal Opportunity Employer, CDC does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex orientation, gender identity, pregnancy, familial status, age, disability, veteran or military status, genetic information, or any other basis that would be in violation of any applicable federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities