Digital Automation Specialist

We are seeking an experienced Digital Automation Specialist who will play a critical role in optimising and automating business processes across the organisation. Reporting to the Head of Digital Operations, this role focuses on implementing, managing, and maintaining automation workflows, IT systems, cloud infrastructure, and CRM integrations to drive operational efficiency. The ideal candidate will have a strong technical background in tools like Make.com, Zapier, and Monday.com, and experience with APIs, cloud platforms such as AWS, and other automation technologies.

Who Are We

We empower students and their studies by providing an ecosystem of highly effective tutoring, resources and support. We run weekly small-group tutoring sessions, presented by young and experienced tutors that teach in a simple, intuitive and engaging way. We also supplement these sessions with weekly workshops, complimentary 1-on-1 support and a learning portal with a comprehensive suite of resources and practice material to help students master their subjects.

Over 6,000 students and 150+ team members have joined Contour since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing ALL our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

The Role

What You’ll Do

Develop Automation:

• Design, implement, and optimise automation workflows using tools like Make.com and custom API integrations.

• Streamline repetitive processes across departments, ensuring efficiency and scalability.

Manage CRM: 

• Maintain and enhance Monday.com CRM workflows to meet organisational needs.
• Integrate the CRM with other software and tools to ensure seamless data flow.

Integrate API:

• Develop and manage API integrations between various software platforms to facilitate automation.
• Troubleshoot and resolve integration issues as they arise.

Manage Cloud Infrastructure:

• Manage and optimise cloud-based infrastructure using AWS or equivalent platforms.
• Ensure the reliability, security, and scalability of cloud-based systems.

Administrate Systems:

• Oversee the implementation and maintenance of IT systems relevant to automation and operations.
• Evaluate and recommend new software or platforms to enhance digital operations.

Collaborate and Support:

• Work closely with various departments to identify automation opportunities.
• Provide training and documentation for internal teams on new automation workflows and tools.

Monitor and Optimise:

• Continuously monitor the performance of automation systems and identify opportunities for improvement.
• Maintain system uptime and ensure quick resolution of any automation-related issues.

Who You Are

• A Great Communicator: You can effectively train team members in adapting to new platforms and processes, working to prioritise a seamless implementation.

• Organised & Detail-Oriented: You juggle multiple tasks efficiently and ensure accuracy in everything.
• Proactive & Adaptable: You’re quick to solve problems and flexible in managing the day-to-day demands of our operations.
• Tech-Savvy: You’re comfortable researching and implementing new tools to improve processes.

Why Join Contour?

• Meaningful Impact: Be a key part of a team that supports students through the provision of high quality academic content, aiding them to achieve their educational goals.
• Supportive Environment: Work in a collaborative and dynamic workplace where your efforts are valued.
• Growth Opportunities: Ability to grow and develop as the organisation continues to scale.
• Flexible Hours: Fit work around your schedule with weekend shifts available.

If you’re technological expert, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Skill Requirements

🙏 Honesty and Integrity

💞 High Level of Approachability

💻 Technical Expertise & Technologically Savvy

🔥 Energy and Enthusiasm

🗣️ Excellent Digital Automation capability

💪 Independence & Proactiveness

🤝 Willing to Research, Implement & Adapt to Growth

🧠 Intelligence & Curiosity

Experience Requirements

📜 Completed the VCE

🎓 Bachelor's Degree in Computer Science/Software Engineering/Information Technology or a related field

🕒 Prior Experience in a Similar Role, eg. Automation Engineer, Digital Transformation Specialist, Systems Analyst (ideal)

Personal Requirements

☃️ Passionate and Engaged  (we want you to be able to vibe with students and peers on campus!)

🔮 Long-Term Mindset & Vision (if you're selected, we'd like you to come for the ride for as long as you can!)

💖 Genuine Desire to Help Improve Processes (it's our goal to help everyone achieve their potential at Contour!)

🗓️ Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks)

⏳  Ability to Commit to Hours (e.g. can't constantly reschedule or miss work)

🚗 Travel to Our Campuses (e.g. primarily Glen Waverley, but also CBD, Box Hill, Narre Warren or Point Cook)

🤫 Sign an NDA (e.g. can't distribute our resources/company info to others)

❌ Agree to a non-compete clause (e.g. you can't perform similar services for others, exceptions apply, check with us!)

🎓 Past VCE Graduate (we still accept applications from non-VCE graduates in exceptional circumstances!)

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your customer service and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.