Account Success Associate

This role will be directly involved in growing Control Risks’ business in Canada, working with Control Risks’ global teams and helping clients with their political, reputational, operational and security risks. The Associate – Account Success - will support and enhance business development and account management as a member of the broader Account Success team across the US and Canada, with a specific focus on Control Risks’ Canadian client base and their global investments and operations.

Control Risks seeks to build and maintain trusted relationships with its clients. The Account Success team supports the business in achieving objectives by assisting with building client relationships and engaging at all stages of the sales cycle to drive business development. The role is a developmental one that seeks to understand client needs, and to provide solutions and follow up to both internal and external sources, with responsibilities growing progressively over time. The successful candidate will be intellectually curious, with the aptitude to develop such that in time they are able to identify opportunities across the full breadth of Control Risks’ services globally. This individual will play a key role in client relationship management, acting as a key account contact for specific clients. The career development pathway of this position is toward client management, or consulting.

Role tasks and responsibilities

• Join more senior Control Risks people in client meetings, assisting with identifying opportunities and helping to ensure timely, comprehensive follow-up
• Identify client needs and push key service line priorities as solutions to those clients in order to drive continuous revenue
• Provide high-volume outreach and support for identified clients, leveraging all appropriate channels of communication
• Support account management teams in the development and maintenance of client account plans and the prioritization of client engagement and activity across Canada.
• Alignment of global sales initiatives to key objectives in the Canadian market
• Provide more senior colleagues with market research and analysis including strategic trends and longer-term opportunities as well as immediate-term tactical information for direct client engagement (e.g., client briefs, background research, key contacts, relevant news analysis). · Liaise with colleagues throughout Control Risks to maintain momentum of the sales cycle from marketing, prospecting, lead generation and qualification to account follow-up
• Support and facilitate administration of sales programs (e.g., Managed Account Program, Legal Buyer Program)
• Execute sales of commoditized solutions and services Address client inquiries in a timely, effective and professional manner.

Role requirements

• Candidates must be legally authorized to work in Canada

• Understanding of or experience in the risk consultancy sector, international business, or a degree in a relevant field
• Career experience may include internships, account management, or customer service
• Experience with account management or client-facing coordination and communication
• Experience providing sales support to both external and internal clients
• Understanding of data compilation and report generation
• Ability to work in a complex, challenging and matrix business environment.
• Fluency in French or another second language preferred
• Experience in business development and client relationship building preferred
• Knowledge of business processes and systems used by professional services firms preferred
• Working knowledge of account management principles and sales cycles preferred
• Use of CRM (Customer Relationship Management) systems in marketing automation preferred
• Experience undertaking and producing client research preferred
• Experience using business data analytic tools (Power BI, etc.) preferred

Qualifications and specialist skills:

• Bachelor’s degree (post-graduate degree in a relevant field a plus)
• Expert user of Microsoft suite of business tools (Dynamics 365, Teams, Excel, Word, PowerPoint, Power BI, etc.) Adobe, SharePoint, LinkedIn Sales Navigator, etc.

Competencies:

• Has a passion for working with people; engaging with clients to understand their problems and challenges and introduce solutions.
• Takes initiative to proactively resolve issues and provide solutions. Shows drive and determination to achieve ambitious standards. Thinks outside the box and encourages others to do the same. Delivers on personal objectives to engage in strategic and department plans, focuses on delivery, and strives to exceed expectations.
• Demonstrates global awareness, considers the regional and global implications of what we do in our own areas of responsibility, and identifies and builds relationships across the team, region, and globe.
• Embraces a changing environment, adapts well to changing demands and ambiguous situations and adapts own behavior accordingly. Understands global and regional initiatives as they pertain to the Control Risks brand and client engagement.
• Expresses self clearly and displays sensitivity in developing constructive relationships with others. Shows an understanding of others to support them as appropriate.
• Takes direction from multiple sources well. Easily manages multiple projects and deliverables at once, easily moving between supporting various teams and services lines throughout the organization.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.