Director, Business Intelligence

This role is responsible for:

• Taking a lead role in winning and delivering complex business intelligence engagements and ensuring a high quality of service delivery
• Playing a key role in developing and executing strategy for the Business Intelligence practice across the local market (SE-Asia) and the wider APAC region.
• Demonstrating superior understanding of client needs and account management skills. Building and maintaining long-lasting and meaningful client relationships.
• Constantly seeking innovative ways to improve services we offer to our clients.
• Leading, motivating and developing a team of high-performing consultants.

Practice management

• Lead, develop and coach a high-performing practice team. Manage performance and offer specialist training to develop the practice team
• Identify and resolve skill gaps and support the recruitment and retention of high calibre consultants, in consultation with local management
• Set, and periodically review, objectives for all members of the Business Intelligence team across the practice in line with company policy
• Manage effectively the commercial aspects of this practice, which include overall analysis of projects undertaken to ensure targets for profitability, utilisation and realisation are met.
• Participate in financial controls of practice, including budget planning.
• Ensure the BI SE Asia practice operations efficiently and to consistently high standards of excellence through thorough peer reviewing, project and risk planning, scheduling, task allocation, feedback and training.

Client relationships

• Foster thriving client relationships, including exploiting cross-selling opportunities to relevant parts of the business
• Grow client accounts to higher and broader levels of service; expand the relationship by service and geography
• Play an active role in generating new client leads for the business.

Business development and strategy

• Define and implement competitive business strategies and well-crafted business plans designed to expand the company’s standing with its clients
• Ensure Business Intelligence revenue targets are met or exceeded
• Consistently develop the company’s position with its clients to enhance business development in close co-ordination with the other practice areas, and secure higher fee-earning engagements
• Identify opportunities to differentiate Control Risks’ services by applying crisis management, fraud and forensics, and political and country risk methodologies from other practice areas
• Represent Control Risks at events and other business development functions and assist in developing Control Risks’ profile within the region
• Work closely with other regional CFI teams on business development initiatives
• Supporting the growth of Control Risks’ brand in the region

Case work

• Oversee multiple complex assignments, create project teams, and set plans, deliverables and project budgets
• Manage output from direct reports: ensure rigorous quality control and the highest standards of service delivery.
• Ensure projects are priced, structured and managed effectively to deliver on profit and within margin targets
• Contribute to good cash flow by invoicing in a timely fashion and participating in the collection process 

Knowledge and experience

Essential

• Strong track record of managing client relationships and winning and delivering complex business intelligence assignments
• The ability to advance the growth of the business with a continuous view to profit
• Extensive and demonstrable experience operating within a commercial environment
• Proven ability to successfully manage projects and gain repeat business from clients
• Experience representing a company’s products and services, and positioning them against competitors
• A passion for high-quality service delivery and project output
• Experience mentoring and coaching junior team members, and leading and actively participating in training programmes
• Ability to synthesise knowledge and information with client needs to build compelling value propositions to drive sales targets
• At least 12-15 years’ professional experience working for a leading professional services firm

Preferred

• Holding a senior position in business intelligence or related field

Qualifications and specialist skills

Essential

• Undergraduate degree or equivalent
• Excellent communication, listening and negotiation skills
• Advanced analytical and report writing skills
• Close attention to detail
• Ability to multi-task and manage multiple commitments under time pressure
• Demonstrable strong people management skills
• Methodical approach and strong project management skills
• Demonstrable commercial acumen when planning and pricing projects in terms of time, resources and outcomes
• Strong network of contacts across the geo market

Preferred

• Expert understanding of business, regulatory, economic and political trends across South-East Asia.
• Fluency in a South-East Asian language.

Behaviours

All employees are expected to display behaviours reflective of our company values: Integrity and Ethics, Collaboration and Teamwork, Commitment to People and Professionalism and Excellence.