Account Manager - International Markets

Convert Group is at the forefront of the global Data Monetisation revolution in Omnichannel Retail. 

What Makes us a great place to work at?

Convert Group is the first Greek tech company to be included 6 times in the country’s top 25 Workplaces in the small and medium-sized firms categories. This recognition comes from the Great Place to Work® International Institute. Also, in 2021, Convert Group became the only Greek company that made it to the 4th Best Workplace in Europe in the small and medium-sized categories.

We believe that diversity, inclusion, and collaboration are key to building great teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally. ​ 

We are looking for an Account Manager to join our International Markets team. You will act as a trusted advisor to our clients, helping them unlock the full potential of our solutions through consultative support, data-driven insights, and ongoing education. Your goal? To ensure our clients stay happy, engaged, and successful—while driving meaningful growth for Convert Group.

Your Key Responsibilities

🔹 Client Success Management

• Own the relationship with a portfolio of FMCG clients across international markets.
• Lead client onboarding and user training to drive product adoption and satisfaction.
• Actively monitor account health, ensure data integrity, and drive continuous product engagement.
• Deliver personalized Business Reviews and respond to client requests with efficiency and care.
• Minimize churn while identifying upselling and expansion opportunities.
• Collect and escalate product feedback, acting as the voice of the customer within the organization.

🔹 Retailer Engagement & Market Strategy

• Develop and nurture commercial relationships with key retailers, ensuring product-market fit.
• Support the Head of Market in crafting further account development and strategy definition.
• Collaborate cross-functionally with internal teams (Product, Analytics, Finance) to drive retailer strategy execution.
• Stay on top of retail trends within your assigned regions and contribute to governance meetings and strategic planning.

What You Bring to the Table

• 3+ years of experience in account management, customer success, market research, or a related role.
• Bachelor’s or Master’s degree in Business Administration, Marketing, Statistics, or a related field.
• Strong written and verbal communication in English; additional languages are a plus.
• Proven ability to manage multiple accounts across varied industries and geographies.
• Confidence in educating executive-level users and building strong, lasting relationships.
• Exceptional communication and presentation skills.
• Proactive mindset, ownership mentality, and excellent problem-solving abilities.
• Outstanding attention to detail and critical thinking skills.
• Proficiency with Microsoft Excel, PowerPoint.
• Analytical thinking with a knack for numbers and data storytelling.

Nice to Have

• Visualization and storytelling skills for clear and engaging client narratives.
• Comfortable working in a digitally enabled and hybrid environment.
• Prior experience with analytics platforms or FMCG market insights.

And… just for being here, we offer you a culture that is created and nurtured by super caring people and underpinned by our Values. Some of our benefits:

• Private health insurance plan.
• Work from the office (hybrid model) & flexible working options.
• 20% extra annual paid leave & Birthday leave.
• Continuous Training and Mentoring programs and other development opportunities.
• Financially supporting employees’ post-graduation studies, marriages, newborns, college graduations.
• Free daily hot lunches, snacks and coffee at the office.
• Early Fridays.
• A variety of company activities and family perks.

Read more here: https://convertgroup.com/careers/

About Us

Convert Group is at the forefront of the global Data Monetisation revolution in Omnichannel Retail. With headquarters in Athens and London and operations across 11 countries in Europe & Africa, we’re the go-to enterprise tech partner for Retailers and Marketplaces who want to transform their data into a high-impact, monetisable asset.

Our mission? Enable Retailers and Marketplaces to unlock new revenue streams by delivering actionable insights to Suppliers, Brands, and Sellers – while supercharging retail media budgets with data that’s not just rich, but irrefutably useful.

Our AI-powered SaaS platform, backed by a world-class Customer Success team, helps top players across Grocery, Pharma, Beauty, Electronics, Fashion, DIY, Pet and 1P & 3P marketplaces to collaborate with partners through data and fuel incremental profitability.

We’re trusted by industry giants like Ahold Delhaize, Dr. Max (6 markets), Atida Group (3 markets), Public (Greece’s retail tech powerhouse), and Skroutz (one of SE Europe’s biggest marketplaces with €1Β GMV).

On the brand side? We partner with 15 of the top 20 global Consumer Goods legends, including L'Oréal, P&G, Unilever, Kenvue, Haleon, The Coca-Cola Company, Mattel, HP, Nestle, Samsung, RB, Henkel, LG, The Walt Disney Company, Bayer, Beiersdorf, Estée Lauder, FrieslandCampina, Heineken, Huawei, Barilla, Colgate Palmolive, Perrigo, JDE, Pierre Fabre, Abbott, Xiaomi and more.

🏆 Award highlights:

• Named Europe’s 4th Best Workplace for SMBs (2021) – The Economist & Great Place to Work®
• Ranked among Europe’s 1000 Fastest-Growing Companies in 2020 and 2022 – Financial Times & Statista