Learning and Development Coordinator

At Copa Health, a Learning and Development Coordinator is responsible for coordinating training programs and managing the logistics involved in staff development. This includes creating training materials, maintaining employee training records, and organizing new employee orientations. The role is essential in creating a positive learning atmosphere and ensuring that our team receives the support they need for their career advancement.

To be considered for the Learning and Development Coordinator role at Copa Health, candidates should possess at least a high school diploma or equivalent. A bachelor's degree in human resources, education, psychology, or a related field is preferred, along with proven experience in coordinating training programs, particularly in a behavioral health setting. Proficiency in learning management systems and Microsoft Office is also essential.

Copa Health offers a wide range of benefits for Learning and Development Coordinators, including generous PTO, comprehensive health care plans, tuition reimbursement, and wellness programs. Employees enjoy access to essential resources that support their work-life balance and professional growth, making it a fulfilling and rewarding workplace.

Copa Health is committed to continuous learning and career advancement. As a Learning and Development Coordinator, you'll have access to ongoing training programs and personal development opportunities through our Organizational Development & Learning Department. This ensures that our employees remain up to date with the latest tools and methods in the behavioral health field.

Key skills for a Learning and Development Coordinator at Copa Health include strong organizational abilities, excellent communication skills, and proficiency with computers and learning management systems. Being proactive, detail-oriented, and having the ability to multitask are essential traits that help succeed in this role.

The work environment at Copa Health is inclusive, supportive, and focused on teamwork. As a Learning and Development Coordinator, you will collaborate with various departments while making a significant impact on employee training and development programs. The culture emphasizes growth and well-being, ensuring a positive experience for all team members.

Learning and Development Coordinators at Copa Health have numerous avenues for growth and advancement. The organization prioritizes internal promotions and provides various career paths and development programs, allowing employees to explore different roles and enhance their skills in the behavioral health sector.

When answering this question, highlight specific training programs you've coordinated, the goals of these programs, and the positive outcomes achieved. Mention any relevant software tools you have used, such as LMS platforms, and share how you managed logistics and participant engagement.

Discuss your approach to assessing training needs, such as conducting surveys or feedback sessions. Explain how you tailor training materials to address various learning styles and the importance of continuous improvement based on participant feedback.

Share your project management techniques, such as using tools to create schedules and timelines. Emphasize your ability to prioritize tasks, communicate with stakeholders, and stay organized to ensure all events run smoothly.

Addressing low engagement is crucial. Highlight your problem-solving skills by explaining how you'd gather feedback, adjust training materials, or incorporate interactive elements such as group discussions or hands-on activities to increase involvement.

Discuss how you've utilized technology, like LMS platforms, for tracking participant progress and managing training materials. Share any experience in creating online or blended training programs that enhance accessibility and reach.

Explain the importance of soliciting feedback after training sessions and how you incorporate it into future programs. Discuss any specific changes you've made based on participant input to improve the learning experience.

Share a specific example where you've facilitated a training session and detail the topic, objectives, and your methods for engaging participants. Highlight any successful outcomes such as improved skills or increased confidence among trainees.

Discuss your approach to regularly reviewing and revising training materials, including keeping abreast of industry trends and changes. Explain how collaboration with subject-matter experts helps ensure that your content is relevant and accurate.

Explain your process for determining priorities, such as the urgency of training needs, employee schedules, and resource availability. Discuss the importance of maintaining clear communication with stakeholders to manage expectations.

Share your passion for helping others grow and succeed, and highlight the joy of seeing employees thrive in their roles after successful training. Talk about the impact you can make on the organization as a whole through effective training programs.