Digital Support Specialist - Diageo

Who We Are 

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. 

 
Our Client 

Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.   

We have a fantastic new job opportunity working for one of the top brewers in the UK. This is an exciting & widely varied role that will see you be part of the continued growth and development of the platform, including testing, feedback, and attending client stakeholder status calls. 

What’s your Mission? 

• Platform Mastery: Become a true expert in our platform, understanding its intricacies and how it serves our clients. 

• Customer Champion: Provide exceptional support to our customers, handling inquiries via phone, email, and digital channels with efficiency and empathy. 

• Quality Assurance: Collaborate with our internal teams to test and improve the platform, ensuring a seamless user experience. 

• Operational Excellence: Streamline processes, including order management and troubleshooting, to optimize efficiency and accuracy. 

• Strategic Partnerships: Build strong relationships with cross-functional teams to drive continuous improvement and innovation. 

Your Experience, Our Future 

• Applicants: must be aged 18+ 

• Language Skills: Fluency in English (written and spoken).  

• Strong Communication Skills: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly. 

• Customer Focus: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations. 

• Organizational Skills: Meticulous attention to detail, strong time management, and the ability to prioritize tasks effectively. 

• Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite.

• Team Player: A collaborative approach, working effectively with colleagues to achieve shared goals. 

• Problem-Solver: A proactive mindset, identifying and resolving issues efficiently. 
• Previous bar experience is a plus. 

Your Benefits Package 

• Start Date: 7th of January 2025 

• Contract: Permanent (6-month probation period)
• Hours: 37.5

• Work Schedule: Monday-Sunday. Rotating shifts to be worked between 8 am & 6 pm with rotational weekends (lieu days given)

• Salary: £24,500.00

• Holidays: Paid Bank Holidays + 1 Extra Day in Lieu 

• Work Model: Hybrid - 2 days office per week 

• Training: 2 weeks product training

• Office Location: Thame

Additional Perks: 

• Career Growth: Ongoing training and development. 

• Well-being Support: Confidential counselling and resources. 

• Company Pension: Plan to help you save for retirement. 

• Skill Development: LinkedIn learning and certifications. 

• Referral Program: Bring a friend and get a referral bonus. 

Let's discuss your future at CPM International!